Blue Bridge People · 1 day ago
PAX Payments Expert - Implementation and Management
Blue Bridge People is seeking an experienced PAX and Fiserv Payments Operations Expert to lead the optimization, stabilization, and proactive management of their payment device infrastructure. The role involves deploying and managing PAX systems, ensuring secure transaction processing, and refining payment processes to enhance operational efficiency.
Responsibilities
Deploy, configure, and manage PAX systems (preferably across large-scale retail environments)
Perform firmware and OS updates on PAX AP920 Pro devices and troubleshoot device or transaction flow issues
Collaborate with Fiserv and internal Treasury teams to ensure secure and uninterrupted transaction processing
Define and document Standard Operating Procedures (SOPs) for device management, firmware updates, and transaction validation
Lead the rollout and integration of PAX Marketplace Premium Services, including building a remote access solution for real-time diagnostics and recovery
Audit and refine payment and credit transaction processes to prevent data loss and ensure accuracy
Analyze existing toolsets and recommend proactive monitoring solutions to ensure all devices are operational and tracked
Identify process gaps, establish controls, and take ownership of resolution efforts—reducing finger-pointing and driving accountability
Qualification
Required
5–10 years of experience in payment systems, credit operations, or related technical roles
Proven track record deploying and managing PAX solutions for large enterprise environments (6,000+ devices)
Hands-on experience with Fiserv integration and support
Strong understanding of retail payment environments, credit processing flows, and device communications
Demonstrated ability to build SOPs and work across departments, including Treasury
Analytical mindset with problem-solving skills and a proactive, ownership-driven work style