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Trailer Bridge · 1 day ago

Support Services Coordinator

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

Trailer Bridge is seeking a Support Services Coordinator who will be responsible for various administrative tasks including processing invoices and communicating with regulatory agencies. The role involves ensuring accurate documentation and maintaining service commitments while providing excellent customer service.

Freight ServiceLogisticsMarine TransportationShippingTransportationWarehousing

Hiring Manager

Jasmine J.

Responsibilities

Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to the customer

Prepare and enter all description information for accurate completion of the ocean bill of ladings and invoices while maintaining a high level of accuracy

Regularly follow up with Customers and Account Managers regarding customer inquiries and assist with any discrepancies to ensure deadlines are met and customers’ expectations are exceeded

Validate all data elements for accuracy against shippers paperwork and escalate any inconsistencies in paperwork to the Account Manager or Customer to ensure efficient exportation of cargo

Ensure that service commitments are achieved and maintained

Issue and submit documentation in compliance with all relevant laws and best practices

Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements

Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs

Ensure documentation status reports are updated in a timely manner

Issue invoicing, including attaching back-up paperwork when required, and per customer profiles when assigned

Receive and scan all shipment Proof of Delivery for shipments according to retention policies

Generate Arrival notices for customers prior to vessel arrival

Completion of barge objectives within scheduled deadlines

Continually pursue cross training within the department and organization

Support the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values

Other duties as assigned by Support Services Manager

Qualification

Supply chain experienceMS Office proficiencyAS400 proficiencyRegulatory knowledgeCustomer service skillsAnalytical skillsCommunication skillsInterpersonal skillsTeam oriented