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Four Hands · 2 days ago

Sales Support Specialist, E-commerce

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Four Hands is a leading designer and wholesaler of furniture and décor, recognized for its rapid growth and commitment to its employees. The Sales Support Specialist, E-commerce will cultivate client relationships and collaborate with internal teams to enhance customer experience and streamline order processes.

FurnitureHome ImprovementLifestyle

Growth Opportunities

Responsibilities

Manage all aspects of order process, from initial quote to final shipment within the E-commerce category

Ensure smooth and efficient new customer onboarding

Maintain a thorough understanding of shipping procedures to ensure accurate and timely delivery while optimizing processes

Partner with Account Executives to understand the unique needs of E-comm customers, gather actionable insights, and develop solutions that strengthen client relationships

Enhance customer experience by resolving concerns, anticipating needs, and improving processes to drive lasting satisfaction and loyalty

Prepare and present ad-hoc reports to Account Executives, supporting key sales initiatives and ensuring alignment with overall company objectives

Collaborate with internal teams, including Sales, Accounting, Logistics, Warehouse, and Art Studio departments, to streamline operations, reduce inefficiencies, and maintain a high level of customer service

Maximize customer operational performance by providing resources and technical advice

Other duties as assigned, in accordance with training and qualifications

Uphold the Core Values and be a valuable member of the Four Hands team