TechnologyAdvice · 3 days ago
Client Success Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$59K/yr - $59K/yrTechnologyAdvice is a remote-first company that helps B2B tech buyers navigate the buying process. The Client Success Coordinator will manage a portfolio of accounts, ensuring a seamless client experience from onboarding to program delivery while collaborating with internal teams to drive client success.
B2BE-CommerceLead GenerationMulti-level MarketingSaaS
No H1B
Responsibilities
Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals
Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise
Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes
Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions
Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success
Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations
Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard
Qualification
Required
A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom
Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy
Highly organized, able to juggle multiple accounts while still giving each client personal attention and care
Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers
Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals
Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date
Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations
A proactive problem-solver who doesn't just spot issues but takes initiative to resolve them and suggest improvements
Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success
Benefits
Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
Remote-First Culture: Work from the comfort of your home.
Flexible PTO: Take the time you need, when you need it.
Health Coverage: Medical, dental, and vision plans for you and your family.
Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
401K with Match: Secure your future with our company-matched retirement savings.
Paid Parental Leave: Support for new parents during life’s special moments.
Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
Pet Insurance: Care for your furry family members.
Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
In-Office Perks: Enjoy catered lunches for our in-office team.
Company
TechnologyAdvice
TechnologyAdvice is a B2B demand generation company which specializes in connecting buyers and sellers of business technology.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Bellenfant
CEO & Founder
Recent News
2024-04-10
Company data provided by crunchbase