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CRH · 1 day ago

Project Lead

Cannon Falls, MN

Full-time

Onsite

Mid Level

$68K/yr - $78K/yr

3+ years exp

CRH is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. The Project Lead is responsible for managing the customer experience from the point of sale to on-site delivery, ensuring customer satisfaction, and coordinating various project aspects with engineering, production, and transportation teams.

Building MaterialConstructionManufacturing

Responsibilities

Primary responsibility is being the “voice of the customer” in OI facilities

Responsible for managing multiple sales orders concurrently

Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begins the process of scheduling the project with production to align with “Customer Ship Date” in AX

From point of sales order assignment, the P.L. becomes the point of contact for the customer. They must ensure the customer is kept up-to-date from production schedule to on-site delivery

Provide direction and oversight to all aspects of the project team: engineering, production planning, transportation, procurement and accounting

Prepare any applicable change order proposals in a timely manner, whether owner/ client/ engineer request or by generation from OI

Monitors the progress and status from the point of sales as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule

Ensures a mentality of continuous improvement of processes and systems

If needed, coordinate site visits and work with the customer to ensure that all issues that arise from the point of sale to completion of the project are resolved promptly, including but not limited to change orders, adjustments to schedule and collect information as appropriate to each assigned project. Identify and requisition special purchase items as required

Managing the required submittals/approvals with customer as required

Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required

Working with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions