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Civista Bank · 1 day ago

Processing Supervisor

Sandusky, OH

Full-time

Onsite

Mid Level

3+ years exp

Civista Bank is dedicated to improving the financial lives of its employees and shareholders, and they are seeking a Processing Supervisor to enhance customer relationships and provide operational support to the retail banking team. The role involves maintaining compliance with banking procedures, managing customer transactions, and ensuring effective communication within the team.

BankingFinanceFinancial Services

Responsibilities

Provide personable and professional interactions with Retail Business Banking customers using proper phone etiquette

To use sound judgment in handling customer problems/issues

To troubleshoot and resolve customer and internal inquiries in a timely, friendly, helpful and accurate manner

Contacts and coordinates with the third party courier for any changes/updates to the courier routes

To process courier drop offs, by logging bags, counting the deposit and making the necessary required teller entries

Record all deposits brought to the processing room by the third party vendor

Responsible for balancing and maintaining offsite ATM’s

Receives and processes customer financial transactions, including deposits, captures images and balances cash drawer and daily transactions

Prepares currency & coin shipments for Federal Reserve

Performs balancing on cash recycler on a bi-weekly basis

Monitors all branch activities to ensure they are in compliance with established Bank policies and procedures; monitors and resolves cash balancing discrepancies and transactional errors

Manage and monitor scheduling and vacation to ensure adequate coverage

Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone

This is an open-ended position, with the start and end time being determined by work flow

To make recommendations for cost efficiencies and enhancements to operating procedures and services, as appropriate

To meet expectations of the Personal Banker I role

Qualification

Banking experienceCustomer serviceComputer proficiencyDetail-orientedTactDiplomacyTen key calculatorPolicy knowledgeOrganizational skills

Required

At least three years of previous banking experience

High School diploma/GED and having passed the Bank's internal Teller I written examination

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion

Above average ten key calculator and computer keyboard by touch

Good knowledge of computers and ability to master the specific software required for the position, based on the particular branch location and equipment

Detail-oriented and organized

Knowledge of and ability to follow policies and procedures related to position