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Coast Dental · 1 day ago

Office Manager - Floater ( MUST HAVE DENTAL EXPERIENCE )

Lakeland, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Coast Dental is a dental care provider seeking an Office Manager - Floater with dental experience. The role involves hiring and training office team members, managing performance, and ensuring effective communication between front and back office operations.

CRMDentalHealth CareInformation TechnologyMedicalService Industry

Responsibilities

Hire, train and manage performance of office team members

Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage

Explain treatment plans and payment options to patients

Review and train on Accounts Receivables (collection percentage)

Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office

Ensure office is secure at all times as assigned key holder

Train on and review patient financing/credit (volume number and accuracy) with team

Train team and ensure effective customer service skills via the telephone and in person

Train and hold team accountable for building a productive office schedule

Must meet and manage to minimum monthly performance goals as outlined by Regional Management

Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data)

Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner

Train staff or arrange training, as needed

Assure timeliness and accuracy of paperwork

Review and approve payroll (accuracy, control overtime) for office

Oversight of supplies and inventory for the office and assure cost effectiveness

Retention of staff and patients (turnover number)

Assure safety - workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges

Complete Monthly Check List (completed and assurance all areas are up to date.)

Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)

Travel to various locations based upon practice need

All other duties and responsibilities as assigned

Positive attitude (motivation, team player)

Appearance (professional, clean, neat, meets company standards)

Knowledge of insurance processes

Professionalism and leadership

Qualification

Dental office softwareManagement experienceInsurance processesMicrosoft OfficeEffective communicationProfessionalismDental terminologyTime managementLeadershipPositive attitude

Required

Associate's Degree in business, or equivalent, and three years working experience

Has a working knowledge of the front and back office healthcare operation

Effective communication and time management skills

Understanding of general dental terminology

Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software