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State of Oklahoma · 3 days ago

Customer Service Representative II

Woods County

Full-time

Onsite

Entry, Mid Level

$29K/yr - $29K/yr

2+ years exp

The State of Oklahoma is seeking a Customer Service Representative II for the Department of Corrections. This role involves establishing contact with customers, providing information, and assisting with services offered by the agency, while also supervising and training staff.

CommunitiesConsultingGovernmentHealth CareNon Profit

Comp. & Benefits

Responsibilities

Supervises employees engaged in providing services and information to all customers, and trains staff

Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service

Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices

Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise

Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services

Receives requests for information and services and provides such services using advanced technological equipment

Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities

Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage

Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies

Monitors e-messaging on Securus

Maintains ACA files

Qualification

Customer servicePublic contactOffice equipment operationData gatheringRecord keepingEffective communicationLeadership

Required

One year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience

Knowledge of methods and procedures concerning public contact

Knowledge of telephone procedures

Knowledge of spelling, punctuation and grammar

Knowledge of arithmetic

Knowledge of the program or services being provided

Knowledge of laws and rules concerning program or services being provided

Knowledge of techniques of training

Skill to operate various office equipment including computers

Ability to work with customers

Ability to gather data and facts

Ability to keep records

Ability to communicate effectively, both orally and in writing