Versace · 1 day ago
Associate Manager, CRM
New York, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $120K/yr
5+ years expVersace is a luxury fashion company seeking an Associate Manager for CRM. The role involves leading the training and adoption of the My Versace Clienteling App, collaborating with retail and HQ teams to enhance customer engagement and experience.
ApparelFashionJewelryRetail
Hiring Manager
Robert Mari
Responsibilities
Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
Partner with manger to present opportunities to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)
In collaboration with their manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an “always-on” approach to their experience with Versace
With direction from retail leadership and manager, generate and propose action plans per boutique
Coordinate development initiatives across retail & digital channels and touch points
Articulate best practices sharing in these regions
Effectively manage interactions with cross functional partners (Events, retail, merchandising, digital)
Coordinate monthly Clienteling App training schedules for retail teams
Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
Support retail network with business critical requests and supplying client lists
Oversee all administrative Clienteling app requests
Compile data quality reports and distribute amongst the retail network
Qualification
Required
Bachelor's degree required
5+ years of work experience in CRM/Clienteling
Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
A passionate, energetic team-oriented individual with strong analytical, interpersonal, creative and leadership skills
Strong oral and written communication and presentation skills
Preferred
Experience within the luxury and/or fashion environment preferred
Benefits
Generous PTO & Holiday Schedule
Summer Fridays
Exclusive Employee Sales
401k Match
Paid Parental Leave
Commuter Benefits
Company
Versace
Versace is a fashion company that designs, produces, distributes, and sells a variety of ready-to-wear clothing and accessories.
1001-5000 employees
H1B Sponsorship
Versace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$287.92MKey Investors
Blackstone Group
2025-03-31Acquired
2014-02-27Private Equity· $287.92M
Leadership Team
Elsa Su
Private entrepreneurs CEO
Jenny D. Pham
Chief Brand Officer
Recent News
2025-12-20
2025-12-17
MarketScreener
2025-12-15
Company data provided by crunchbase