KERN · 1 week ago
Mechanical Service Technician
Kern Inc is a leading company in document output management, specializing in the sale and service of custom, high-speed mail processing equipment. The field service technician will be responsible for maintaining equipment at customer sites and ensuring a strong relationship between Kern and its customers.
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Responsibilities
Works under the direction of the Site Lead or Service Account Manager to perform preventive and corrective maintenance, either on site or on call
Provide technical support to the Customer if within capabilities of the position expectations or communicate immediate supervisor technical support that is required beyond the position capabilities
Perform operator training as needed
Orders parts for local inventory and maintain accurate records of usage
Maintain a positive working relationship with customer's personnel
Respond to all service calls in a timely and professional manner
Qualification
Required
Associates degree, technical school training, or Military graduate with experience working on electromechanical devices
Understanding of electrical and/or mechanical diagrams
Possess an understanding of PC hardware, software, and networks
Possess a customer service attitude and the ability to communicate directly with the customer
Standing, walking, bending, and lying on back are normal requirements to perform tasks in this job
Occasional carrying, lifting, and lowering of items up to 50 pounds
Must be able to work in a noisy environment of up to 80 db
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
KERN
KERN creates B2C and B2B integrated communications quickly and efficiently.
Funding
Current Stage
Growth StageTotal Funding
unknown2008-02-12Acquired
Recent News
Silicon Republic
2025-07-17
2025-06-13
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