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NEOGOV · 2 days ago

Senior Product Designer (UX3)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

NEOGOV is a fast-growing SaaS leader in the Public Sector that is seeking a Senior Product Designer to join their Public Safety area. In this role, you will design and build intuitive solutions, lead UX research, and collaborate with cross-functional teams to enhance user experiences.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges

Produce and communicate user personas, user journeys, user flows and service blueprints

Design, conduct and communicate research initiatives

Drive collaboration in defining the problems to be addressed and the outcomes we want to create with our products

Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary

Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards

Manage your projects with standard project processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat

Work closely with product partners to determine design scope, level of effort, timing, and design deliverables

Lead the design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained

Contribute to the strategic design vision and big picture thinking

Set the bar for other designers in the organization

Advise, support and mentor less experienced members of the team

Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together

Qualification

UX researchDesign ThinkingUser personasPrototypingDesign systemsAccessibility standardsSaaS experienceCollaboration toolsBusiness acumenCommunication skillsMentoring

Required

3-5 years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C or B2B organizations as in-house design. (Does not include self-employed freelance work or work associated with training or education)

Portfolio of UX-focused work examples for enterprise software applications

Experience with building out enterprise personas and journey maps

Experience with using and contributing to design systems

Experience in accessibility and mobile design standards