FedEx Logistics · 10 hours ago
Project Engineering Specialist
United States
Full-time
Remote
Mid, Senior Level
$5,588.44/mo - $10,603.67/mo
7+ years expFedEx Logistics is a company that provides freight forwarding and logistics services. They are seeking a Project Engineering Specialist to provide advanced operational and technical support for their global forwarding and brokerage service, ensuring smooth logistics processes and fast incident resolution.
Transportation/Trucking/Railroad
Responsibilities
Provide advanced operational and technical support to ensure smooth logistics processes and fast incident resolution
Act as a key escalation point for complex issues, assisting frontline staff with shipment tracking, documentation accuracy, customs clearance issues, and system troubleshooting
Monitor data flows between internal platforms and external partners, identifying process inefficiencies, and implementing corrective actions to maintain service quality
Help bridge operational gaps, support continuous improvement initiatives, and ensure timely resolution of challenges that impact freight movement and customer satisfaction
Qualification
Required
Several years (e.g. 3‑7+) in roles supporting freight forwarders, ideally in operations or system support with Strong experience in US Customs preferred
Prior hands‑on with CargoWise in a support, configuration, or super‑user role
Proven experience with EDI/integration projects: onboarding new partners, debugging message flows, etc
Exposure to cross‑functional collaboration (IT, Ops, External Vendors)
Possibly certification(s) (if available) in CargoWise (specialist/professional), or relevant supply chain / ERP tools
Bachelor's degree/equivalent in related discipline
Seven (7) years professional experience in information analysis, systems analysis/implementation and project management
Knowledge of computer systems and experience with MS Office, ms project, and visio
Good analytical, communication, and human relations skills
Technical / Application Knowledge
Deep familiarity with CargoWise One: modules, workflows, registry setup, triggers, milestones, macro/event configuration, document/customization
Understanding of EDI/Integration technologies: message types/formats (e.g. EDIFACT, X12, XML, JSON), tag/file rules, raw‐text and structured transmissions, partner/carrier/airline integrations
Knowledge of related systems / tools: databases / SQL for querying or troubleshooting, data mapping, APIs, middleware or adapters (e.g. eAdaptor in CargoWise), error / log analysis
Business Process & Domain Knowledge
Freight forwarding operations (sea, air, import/export, customs, warehouse) so that support conversations make sense in context
Must have Understanding of in US Brokerage ideally with a mix of operational and technical experience
Understanding end‑to‑end business flows (booking → documentation → customs → delivery) to map where disruptions or inefficiencies may arise
Process mapping, gap analysis, ability to translate operational requirements into system configuration or process improvements
Problem Solving & Troubleshooting
Ability to triage Level 2 issues (after L1): isolate whether it's user error, configuration, integration failure, system bug, or external partner problem
Root cause analysis, possibly including data logs, workflows, message traces
Prioritization skills: decide what needs immediate action vs. what can be part of longer term fixes or enhancements
Project & Change Management
Managing small‐to‐medium updates or enhancements: upgrades, module rollouts, integration onboarding
Being familiar with methodologies (Agile, Waterfall as appropriate) with staging, testing, training, go‑live, monitoring
Change control, user training, documentation (SOPs, guides), versioning
Communication & Stakeholder Management
Translating technical issues into business terms for operations, management, external partners
Leading meetings / walkthroughs / demos with users and key users
Escalation management: knowing when to bring in dev/CD teams, vendor/CW support, etc
Team Leadership & Support Structure
Overseeing / mentoring Level 1 and Level 2 support analysts. Ensuring best practices, knowledge sharing
Setting, measuring, and monitoring KPIs: ticket SLA, resolution time, user satisfaction, error rates
Capacity planning, resource allocation, escalation thresholds
Operational Discipline & Continuous Improvement
Logging and tracking tickets/issues well; maintaining change registers
Identifying recurring issues / patterns and pushing for systemic fixes
Balance between reactive support (firefighting) and proactive improvements (automation, process streamlining)
Soft Skills
Strong analytical thinking
Organization and ability to manage multiple priorities
Good under pressure, especially when integrations or EDI failures affect operations
Customer‑oriented mindset: internal users (operations, sales, customs) and external (partners, customers, carriers)
Good writing skills (for documentation, clear support/resolution notes)
Preferred
9 a.m. to 5 p.m., Monday -Friday Remote
Benefits
Health, vision and dental insurance
Retirement
Tuition reimbursement
Company
FedEx Logistics
FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions.
5001-10000 employees
H1B Sponsorship
FedEx Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (5)
2023 (1)
2022 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Amanda Wiley
Human Resources Business Partner
Andrea Mathis, PHR
HR Business Partner
Recent News
2025-09-19
2025-09-19
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