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Innovatus Technology Consulting · 5 days ago

Documentation Manager / Technical Writer

United States

Full-time

Remote

Mid Level

Innovatus Technology Consulting is a government-contracting agency that provides hardware, software, and technology services to the government. The Documentation Manager will manage configuration processes, create comprehensive technical documentation, and ensure effective documentation management for a time and attendance application.

ConsultingCyber SecurityInformation Technology

Responsibilities

Create comprehensive technical documentation for the time and attendance application, including user manuals, installation guides, and system administration guides

Collaborate with subject matter experts to gather information and understand the application's functionality and features

Translate complex technical concepts into clear and concise written materials

Organize and structure documentation for ease of use and reference

Maintain documentation accuracy by updating it with new features, changes, and enhancements

Establish and maintain a documentation management system for the time and attendance application

Develop and implement documentation standards, templates, and version control processes

Ensure proper storage, organization, and accessibility of documentation for internal teams and stakeholders

Collaborate with cross-functional teams to gather, review, and update documentation as needed

Develop and implement configuration management processes and procedures for the time and attendance application

Manage and track software and hardware configurations, versions, and changes

Coordinate with development and operations teams to ensure smooth configuration deployments and releases

Ensure compliance with configuration management standards and best practices

Conduct regular audits and reviews to verify the accuracy and integrity of configurations

Manage change control processes for the time and attendance application

Evaluate and assess the impact of proposed changes and coordinate their implementation

Collaborate with development and operations teams to plan and execute smooth deployments and releases

Ensure proper documentation and communication of changes to relevant stakeholders

Monitor and manage change requests, ensuring adherence to change management procedures

Ensure compliance with regulatory requirements, security standards, and data protection policies relevant to the financial sensitivity of the application

Conduct risk assessments and identify potential vulnerabilities or gaps in documentation, configuration, or processes

Implement mitigation measures to address identified risks and ensure application security and integrity

Collaborate with security and compliance teams to address audit requirements and maintain compliance

Collaborate with cross-functional teams, including developers, testers, project managers, and stakeholders, to gather information and provide documentation support

Communicate effectively with team members and stakeholders to gather requirements, clarify information, and address feedback

Foster strong working relationships with internal teams to ensure accurate and up-to-date documentation

Qualification

Documentation ManagementConfiguration ManagementTechnical WritingChange ManagementComplianceRisk ManagementDocumentation ToolsConfiguration Management ToolsChange Management ToolsCompliance FrameworksRisk AssessmentInterpersonal SkillsAnalytical SkillsCollaboration SkillsTime Management

Required

Excellent written communication skills with the ability to convey complex technical information clearly and concisely

Strong attention to detail, grammar, and formatting to ensure accurate and professional documentation

Proficiency in creating user manuals, installation guides, system administration guides, and other technical documentation

Ability to collaborate with subject matter experts and gather information to produce comprehensive technical documentation

Experience in establishing and maintaining a documentation management system, including standards, templates, and version control processes

Strong organizational skills to effectively store, organize, and manage documentation for easy accessibility

Familiarity with documentation management tools and platforms

Proven experience in configuration management, including the establishment and implementation of configuration management processes and procedures

Familiarity with configuration management tools and practices to track software and hardware configurations, versions, and changes

Knowledge of configuration management best practices, standards, and compliance requirements

Understanding of change management principles and processes, including assessing the impact of proposed changes and coordinating their implementation

Ability to work closely with development and operations teams to plan and execute smooth deployments and releases

Knowledge of change management tools and practices

Familiarity with regulatory requirements, security standards, and data protection policies relevant to the financial sensitivity of the application

Ability to conduct risk assessments and implement mitigation measures to address identified risks

Knowledge of compliance frameworks and audit requirements

Strong collaboration and interpersonal skills to work effectively with cross-functional teams and stakeholders

Ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences

Active listening skills to gather requirements, clarify information, and address feedback

Strong analytical thinking and problem-solving abilities to identify and address configuration, documentation, and change management issues

Attention to detail to ensure accuracy and integrity of configurations and documentation

Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment

Strong organizational skills to effectively manage documentation, changes, and compliance requirements

Bachelor's degree in Computer Science, Information Technology, Technical Writing, or a related field

In lieu of Bachelor's Degree, 6 years of additional relevant work experience, or Associates Degree plus 4 years of additional relevant work experience