Wedgewood · 1 day ago
Equine Care Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expWedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. As an Equine Care Specialist, you will support veterinarians by delivering personalized service, expert product guidance, and data-driven account management to enhance customer engagement and drive revenue growth in the equine market.
PharmaceuticalVeterinary
Responsibilities
Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs
Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations
Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication
Manage customer inquiries, prescription management, and assist customers with tracking and placing orders
Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs
Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support
Analyze customer history to anticipate needs and proactively enhance the client experience
Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication
Accurately enter and update customer information and records in CRM and internal systems
Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service
Manage prescription intake and the fax queue for timely prescription processing
Identify opportunities to promote and upsell equine pharmaceutical products and services
Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market
Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies
Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives
Ensure a unified and seamless experience for each client by coordinating efforts across departments
Consistently meet or exceed individual performance metrics through customer-first service and proactive account management
Qualification
Required
1 year of experiences in a Customer Care Specialist role
Has acquired or can acquire a New Jersey Pharmacy Technician License
Experience working in the equine industry
Experience using Microsoft Office, Outlook, Word, & Excel
You have attended some college or have earned a degree
Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians
Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively
Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction
Collaborative Team Player: Works well across departments to support unified customer strategies and goals
Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards
Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed
Benefits
A comprehensive benefits package that includes health, dental, and flexible spending accounts
401(k) retirement plan with a generous company contribution to help you save for the future
Company Paid Life and disability insurance
Access to voluntary insurance options
A generous paid time off program that increases every year
Tuition reimbursement
Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
Company
Wedgewood
Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-09Acquired
Leadership Team
Robert Palmer
Chief Operating Officer (COO)
Recent News
EIN Presswire
2025-12-04
2025-08-06
Company data provided by crunchbase