Apply on Employer Site

Go West IT · 2 days ago

IT Support Specialist I

Greenwood Village, Colorado, United States

Full-time

Hybrid

Entry Level

$21.63/hr - $28.84/hr

2+ years exp

Go West IT is a leading technology service provider in Colorado, dedicated to guiding companies through the digital landscape. The IT Support Specialist role involves providing exceptional service to customers by resolving IT service requests and ensuring a positive client experience.

Information ServicesInformation TechnologySmall and Medium Businesses

Responsibilities

Daily interaction with clients to gather details, triage, and troubleshoot IT issues with their business technology, OS, and applications, escalating when needed

Remotely supporting (from our office in Greenwood Village, CO) via phone, email, and our RMM, IT solutions our engineers implemented for our clients

Educating and advising end-users in applications, processes and best practices

Monitoring alerts generated from client systems, and creating tickets for repeated failures and errors

Virus removal, OS hardening, software and hardware diagnostics

VPN client setup and remote access troubleshooting

Windows Active Directory moves, adds and changes

Interfacing between service providers and end users

Thorough documentation of work performed and clients' environments

Submission of timely and accurate billable labor entries for invoicing

Other duties as assigned by the Service Desk Manager

Qualification

Technical support experienceCompTIA Network+ certificationCompTIA Security+ certificationCompTIA A+ certificationMicrosoft 365 FundamentalsAzure FundamentalsCommunication skillsDetail-orientedTeam collaborationProblem-solving