Yamaha Motor Corporation, USA · 1 week ago
Global Factory Service Engineer
Newnan, GA
Full-time
Onsite
Mid, Senior Level
5+ years expYamaha Motor Corporation, USA is a leading manufacturer in the motorsports and automotive industry. The Global Factory Service Engineer acts as a liaison between Global Yamaha Distributors and the YMMC factory, addressing market problems and facilitating communication regarding product improvements and training.
AutomotiveManufacturing
Responsibilities
Market Quality Support
Responsible for supplying Global Yamaha Distributors with the information and assistance required to support YMMC products in their markets. Including but not limited to; general communications, processing Market Information (MI) reports, maintaining the Market Information Table (MIT), Top 10 activity management, issue Measure Reports (MR) and Technical Service Information (TSI) documents as required
Work directly with Factory internal departments to continually reduce countermeasure lead-times by participating in Factory corrective action activities such as but not limited to; Cross functional MI progress meetings, Genba events, Reoccurrence Prevention Activities, Market sample part investigation and Supplier visits
Collect, analyze, report and forward sample parts to the manufacturer for further study and counter measures
Investigate, analyze and verify market claims before submitting to Factory
Submit and/or present accurate and timely reports as specified and/or requested. Including but is not limited to Monthly and Market problem and Global warranty analysis reports
Summarize and prepare the Market Top 10 priority issues status and present the information every month to Global distributor network and address their concerns back to factory
Summarize and prepare the Market Top 10 priority issues status and present the information to Executives at YMMC, YMC, YMUS 2/year
New Product Launch Quality Support
Create and distribute New Model information and training material in collaboration with YMC. Including but not limited to issuing Product Information Guide (PIG) and Service Information Guide (SIG). Plan and execute Global education events (New Model Information Hunting and/or Distributor Service Training) as required
Provide market feedback to Factory teams during product development. Including but not limited to; participating in Cover Match and Kensha events for new models, preparing and presenting Service and Market related material during ‘P’ Gate meetings when required
Conduct market visits with distributors to evaluate product performance and customer acceptance. Including but not limited to; Product Market Evaluation (PME) activities and Environmental Usage studies
Other Tasks
Coordinate with Factory staff to perform service-related tasks necessary to support the Market as specified and/or requested. This includes but is not limited to maintaining and developing flat rate data, performing serviceability checks, preparing and presenting meeting material
Interface with other Global Yamaha personnel in service, parts, sales or other divisions as needed to obtain the information necessary to make objective equitable decisions
Interface with distributor’s service, parts, or other divisions as needed to obtain customer satisfaction. Including but not limited to, parts preparation at time of new model introduction and market problem resolution
Prepare technical publication e.g. Service Planning Sheet, Project information guide, Market surveys to dealers/distributors
Qualification
Required
Excellent interpersonal and communications skills with applied experience working in a cross functional team environment
Ability to create technical documentation with computer applications such as Microsoft word, excel, power point, etc
Excellent presentation, coordination and project management skill
Strong diagnostic skill to accurately determine the underlying cause of issues
MS Applications, CAD/Solid Works, Blueprint reading, GD&T
4-year college degree in technical field such as mechanical or Electrical engineering with 3-5 years' experience or 10-15 experience in lieu of degree
A minimum of 5 years of mechanical experience in motorsports or automotive environment
Fast paced original equipment manufacturing facility (OEM)
Must be able to handle multiple projects at the same time with timely and accurate conclusions. Perform various tasks for a variety of different levels of management. Must be able to communicate ideas and propose the quality kaizens effectively
Preferred
Technical program management experience is strongly preferred
ATV, ROV & GC knowledge and riding experience is preferable
Working knowledge of ISO 9001 is preferred
Preferable - minimum 5 years of Yamaha service experience
Company
Yamaha Motor Corporation, USA
The pursuit... A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail.
1001-5000 employees
H1B Sponsorship
Yamaha Motor Corporation, USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (4)
2023 (10)
2022 (8)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1967-03-08IPO
Leadership Team
Bill Boehman
Vice President, Chief Operations Officer - Marine Business Unit
Kathryn Freytag
VP Information Technology Strategy & CIO
Recent News
Bangkok Post
2026-01-19
globalventuring.com
2025-12-24
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