Excis Compliance · 2 days ago
Information Technology Support Technician
Dallas, TX
Contract
Onsite
Entry, Mid LevelExcis Compliance is a global IT support leader seeking proactive IT Support Technicians for a critical role at the International Broadcast Centre in Dallas, Texas, during a major global sporting event. The role involves providing 24/7 on-site support for mission-critical broadcast technology, ensuring continuous operations in a fast-paced environment.
Information TechnologyService IndustryTechnical Support
Hiring Manager
Ilyes Siga
Responsibilities
Provide on-site IT support within the International Broadcast Centre (IBC) for Lenovo hardware and associated technologies
Support international broadcasting studios, production teams, and technical staff
Install, configure, and support laptops, desktops, monitors, printers, and peripherals
Perform rapid break/fix troubleshooting in time-critical broadcast environments
Provide immediate incident response to minimize disruption to live and recorded broadcasts
Follow defined incident, escalation, and change management procedures
Work closely with broadcast engineers, media operations teams, and vendors
Support pre-broadcast preparation, live broadcast operations, and post-event activities
Maintain detailed incident documentation and shift handover notes
Deliver professional, calm, and customer-focused support at all times
Qualification
Required
Proven experience in IT support / desktop support / field engineering
Strong technical knowledge of Windows OS (Windows 10/11), hardware troubleshooting, and basic networking
Hands-on experience supporting Lenovo or equivalent enterprise hardware is preferred
Experience working in media, broadcast, live events, or 24/7 operational environments is highly desirable
Ability to troubleshoot and resolve issues quickly under extreme pressure
Strong communication skills and a dedicated service-oriented mindset
Comfortable working in high-pressure, always-on environments
Willingness and ability to work a rotating 24/7 shift pattern, including nights and weekends
Legal right to work in the United States
Ability to work on-site in Dallas, Texas, for the full contract period (1 March – end of July 2026)
Full availability for 24/7 shift work throughout the entire contract duration
Preferred
Hands-on experience supporting Lenovo or equivalent enterprise hardware is preferred
Experience working in media, broadcast, live events, or 24/7 operational environments is highly desirable
Previous experience supporting large events, broadcast centers, or global deployments is a strong advantage
Benefits
The opportunity to work at the International Broadcast Centre of a major global sporting event.
Hands-on experience supporting international broadcasters and live production environments.
Exposure to 24/7 broadcast operations and cutting-edge media technology.
A unique and highly prestigious addition to your CV and professional portfolio.
Company
Excis Compliance
Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bert Uitterlinden
CEO
Company data provided by crunchbase