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GE Aerospace · 1 day ago

Product Support Engineer

Clearwater

Full-time

Hybrid

Mid Level

$95K/yr - $127K/yr

3+ years exp

GE Aerospace is a leading company in the aviation sector, seeking a Product Support Engineer to act as an internal and external Subject Matter Expert. The role involves providing technical expertise on GE Aviation products, managing customer technical issues, and leading investigations to ensure effective solutions and product performance.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Execute Fault Reporting, Analysis, and Corrective Action (FRACAS) process on assigned avionics products. This includes the development of solutions that meet customer and business needs. Solution may be self-developed or developed through a team via project management leadership

Responsible for driving the overall planning, management and completion of all customer technical queries assigned

Lead for customer technical issues and Investigation of field failures

Creation of product briefings/Service Information Letters

Technical presentations at fleet technical review meetings (internal and external)

Act as the lead on all technical issues and overseeing Customer Support Engineers activities as appropriate

Provide liaison and support on technical issues to the various GE departments and sites in the US and overseas

Support the activities of the Safety Product Management Team (SPMT)

Maintain and develop a detailed knowledge of current and future products

Maintain a relationship with customer facing teams, product leads and the Product and Engineering Centres of Excellence

Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion

Support the customer in the field, in the US and overseas, through modification programs and dedicated technical support visits

Monitor the in-service performance of GE equipment, to identify problem areas and make recommendations and take actions to affect a solution

Maintenance and approval of fielded technical documents

Serve as the Voice of the Customer (VOC) during internal reviews (SPMT, NPI Toll Gates, CMR, etc)

Qualification

Electrical/Electronic EngineeringGE Aviation SystemsMechanical Engineering PrinciplesTechnical CommunicationProcess ImprovementLeadership SkillsInterpersonal Skills

Required

Candidate shall be qualified to bachelor's degree level in Electrical/Electronic Engineering

Candidate shall have a minimum of 3 years of experience in an electrical/electronic engineering field

This salary position requires the willingness and ability to work extended hours when necessary to resolve technical problems or meet project milestones, as well as show flexibility and initiative in ambiguous environments where roles and responsibilities are unclear

Preferred

Experience in mechanical engineering principals would be beneficial to role

The preferred candidate will have a proven track record of GE Aviation Systems products as well as an understanding of aircraft systems, and a demonstrated ability to excel in all customer service areas

Strong oral and written communication skills

Strong interpersonal and leadership skills

Change agent with strong credibility and influence in the organization

Demonstrated ability to motivate others and achieve results

Demonstrated commitment for process improvement

Demonstrated ability to influence outside of peer group