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MGC Contractors, Inc. · 2 days ago

IT System Analyst / Help Desk

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

MGC Contractors, Inc. is a 100% Employee Owned Corporation specializing in water and wastewater general contracting. The IT Systems Analyst / Help Desk Technician provides technical support for end-users, administers core business systems, and assists in optimizing technology solutions across the organization.

ConstructionWaste ManagementWater

Responsibilities

Respond to help desk tickets, emails, and phone requests in a timely and professional manner

Diagnose and resolve software, hardware, and network problems for end users

Install, configure, and maintain desktops, laptops, mobile devices, printers and peripherals

Provide remote and onsite support for field personnel, project managers, and office staff

Assist in onboarding and offboarding of employees, including user account creation, permissions, hardware setup and system access

Other task and duties as required

Support administration of business applications

Assist with system configuration, updates, patching, and performance monitoring

Maintain inventory of hardware, software, licenses, and IT assets

Other task and duties as required

Qualification

Windows OSMicrosoft 365Active DirectoryTroubleshooting fundamentalsTicketing systemsCybersecurity best practicesCustomer service skillsMulti-priority managementConstruction industry systems

Required

Experience supporting Windows OS, Microsoft 365, Active Directory and common business applications

Excellent customer service skills

Proficiency in troubleshooting fundamentals (TCP/IP, NDS, DHCO, VPN)

Experience with ticketing systems

Working knowledge of cybersecurity best practices

Ability to simultaneously manage multiple priorities

Associates or Bachelors degree in Information Technology, Computer Science or related field or equivalent combination of experience and training that provides the requisite knowledge, skills and abilities

2-5 years of help desk or system analyst experience in a professional environment

Reliable and available transportation with a valid Arizona Driver's License