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Osage Casino · 2 days ago

Guest Service Representative

US-Tulsa

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Osage Casino is a prominent gaming establishment seeking a Guest Service Representative. The role focuses on ensuring maximum guest satisfaction while providing excellent service and maintaining compliance with regulatory standards.

Entertainment

Responsibilities

Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times

Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude

Monitors the operation of assigned e-gaming machines and participates in payout of manual jackpots in accordance with policy and procedure

Assists in service requirements necessary in gaming machine equipment in accordance with training and control procedures

Keeps casino floor clean and organized

May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior

Performs all other related and compatible duties as assigned

Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter

Effectively communicates concerns and information to supervisor and listens to communication from supervisor

Effectively relates ideas for improvements to supervisor and management in accordance with chain of command

Observes and reports any and all unsafe behavior displayed by internal and external guests

Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance

Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act

Qualification

Customer service experienceGaming operations knowledgeBasic math skillsMS Office proficiencyEffective communicationTeamworkProblem-solvingConfidentiality

Required

Must be at least 18 years of age

Six Months of previous work experience required

Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license

Required to maintain a valid Driver's License

Required to provide documents to show the applicant is eligible to work in the United States

Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos

Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation

Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents

Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)

Protect the Company's value by keeping information confidential

Perform assigned tasks under frequent supervision. Follow written and verbal instructions

Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team

Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required

Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level

Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities

See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests

Respond to inquiries or complaints from employees, guests, regulatory agencies, and others

Travel locally, or between properties as needed

Maintain physical condition and stamina appropriate to performance of assigned duties

Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks

The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls

Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties

Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders

Must have normal auditory and good verbal communication

Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work is typically performed within a Casino setting. Exposure to second-hand smoke

Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required

Noise level in the work environment is moderate to high

The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands

Employee may be exposed to blood/bodily fluids

The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people

The employee may be exposed to risks associated with the use of tools/machinery