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United Wholesale Mortgage · 1 day ago

2026 Client Experience Summer Internship Program

US-MI-Pontiac

Internship

Onsite

Intern

Start in 2026 Spring

United Wholesale Mortgage is offering a 12-week internship program designed to provide an immersive experience with a focus on client interactions. Interns will gain insights into various divisions, develop expertise in products and services, and have the opportunity to make a meaningful impact on teams and clients.

FinanceFinancial ServicesMortgage

Responsibilities

Gain insights into each division within our CX Team

Develop expertise in UWM’s products, services and technologies for our clients

Collaborate with our Magic Makers, Make It Right, LO Partner Points and AE menu platforms

Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics

Audit and analyze CX metrics across multiple business units and give feedback

Analyze Client Request reporting for business units

Apply your skills to improve processes and enhance workflow

Share ideas, provide suggestions and drive impactful changes

Design and present business initiatives to leadership

Qualification

Client ExperienceSpeech AnalyticsCX Metrics AnalysisProcess ImprovementBusiness PresentationTeam Collaboration

Required

Graduating with a bachelor's degree in 2026 or 2027 (current junior/senior status)

The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 18th - August 7th

An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry

Ability to thrive in a team environment

A strong work ethic

A drive to succeed

Benefits

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi