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Paschal Air, Plumbing & Electric · 1 day ago

HVAC Service Manager

Joplin, MO

Full-time

Onsite

Mid, Senior Level

Paschal Air, Plumbing & Electric is committed to maintaining a team-oriented culture centered on respect, integrity, and service. They are seeking an HVAC Service Manager to oversee HVAC Field Service Supervisors and Technicians, ensuring high levels of customer satisfaction and team productivity.

CommercialHeating Ventilation and Air Conditioning (HVAC)Water

Growth Opportunities

Responsibilities

Oversee the company’s HVAC Field Service Supervisors and HVAC Field Technicians

Responsible for interviewing, hiring, coaching, counseling, discipline, and training

Lead and develop employees by motivating the team to work at their maximum productivity

Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions

Research and resolve customer issues and complaints to ensure customer satisfaction

Monitor procedures to ensure high level of customer satisfaction through timely and effective communications with staff

Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information

Maintain a safe and healthy work environment by following and enforcing standards, procedures, and complying with regulations

Build trust and rapport with coworkers to foster an environment of teamwork and support of the company culture

All other duties as assigned

Qualification

HVAC systems knowledgeMechanical aptitudeHVAC licensureCustomer serviceTechnical instructions readingSupervisory experienceDiagnostics abilityComputer knowledgeCommunication skillsTeam leadership

Required

Desire to be part of a winning team

Possession of a valid driver's license and good driving record

Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team. Have a servant's mentality. Be motivated with a desire to win

Possess great mechanical aptitude

Strong ability to read and understand technical instructions

Good written and verbal communication skills. Ability to create concise yet informative service performance and other technical notes in a shared environment

Strong knowledge of equipment, tools and methods commonly applied in repairing air conditioning and heating equipment

Knowledge of principles of operation of HVAC systems and safety practices

Accurate diagnostics ability

Excellent ability to explain technical information to clients

Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments

Ability to attract, hire, train and retain field technicians

Applicable HVAC licensures by an accredited institution in accordance with varying state requirements

Previous HVAC installation experience

This position is considered a safety sensitive position, successful completion of a preemployment drug screen and background check is required

Preferred

Previous supervisory experience preferred

Benefits

Paid Time Off your first year of employment

Paid Holidays

Medical, vision, dental, life, accident, and disability insurance

Retirement savings with a company match

Company paid life insurance

Tuition/training reimbursement

Company

Paschal Air, Plumbing & Electric

For more than 50 years, Paschal has provided professional Heating & Air, Plumbing & Electrical services to homeowners & businesses in Arkansas, Texas, Oklahoma, Kansas & Missouri.

Founded in 1968