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WinnCompanies · 1 day ago

Resident Services Coordinator (Fort Cavazos)

Fort Cavazos, TX, USA

Full-time

Onsite

Entry Level

1+ years exp

WinnCompanies is looking for a Resident Services Coordinator to join our military housing team at Fort Cavazos, TX. In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Conduct move out assessments with departing residents and assess any charge for damages

Administer move-in paperwork and home inspections with residents

Answer resident questions and assists in resolving resident complaints

Provide high standard of customer service to residents through a prompt and courteous response to all inquiries

Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards

Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status

Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs

Provide administrative support at the community center

Develop and maintain strong resident relations

Responsible for completing customer relationship management requirements for the Resident Journey program

Conduct neighborhood tours and home showings for qualified potential residents

Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures

Qualification

Customer serviceProperty management experienceMicrosoft Office SuiteOrganizational skillsMultitaskingDiversity awarenessAdministrative skillsCommunication skillsTeamwork

Required

High school diploma or GED equivalent

Less than 1 year of relevant work experience

A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy

Proficient with web-based applications and computer systems such as Microsoft Office Suite

Excellent customer service skills

Solid organizational and administrative skills

Ability to manage multiple assignments and tasks

Ability to work with a diverse group of people and personalities

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility

Preferred

Associate's degree in a business-related field

Experience in property management

Experience with Yardi or RealPage property management software

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families