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Trapeze Group · 1 day ago

Implementation Consultant

California, United States

Full-time

Hybrid

Mid Level

Trapeze Group is a leading software company specializing in Enterprise Asset Management solutions, and they are seeking an Implementation Consultant to enhance customer operations. The role involves working closely with clients to implement EAM software, ensuring successful deployment and providing subject matter expertise.

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Responsibilities

Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers

Analyzing customers’ business requirements and objectives to develop business processes to meet their needs

Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project

Working with the Project Manager to ensure we deliver within project scope, budget, and timeline

Working with Product and Development to report product issues and communicate gaps from customer’s perspective

Perform testing, training, consulting, or other support for customers

Supporting other parts of the business as needed (Sales, Customer Care, Product/Development)

Traveling to customer sites in North America to help improve their operations with Trapeze's products and services

Qualification

Trapeze EAM softwareEnterprise Asset ManagementImplementation best practicesSQLBusiness analysisAgile methodologyData analysisTroubleshooting skillsConsulting skillsMS Office proficiencyTechnical documentation

Required

Familiar with Enterprise Asset Management (EAM) software

Understanding of implementation best practices

Experience with integrating EAM systems with other enterprise solutions

Ability to analyze data and generate actionable insights

Knowledge of databases, SQL, and scripting languages

Strong troubleshooting, testing, problem solving and analysis skills

Ability to understand and write technical documentation

The ability to use business acumen and consulting skills to develop customers

Ability to understand and communicate technical information to non-technical audience

Ability to prioritize, plan, manage and execute to commitments

Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio

Strong Business analysis skills

Experience working in an agile/hybrid/waterfall methodology for software implementation

Ability to travel up to 50%

Preferred

Experience in Maintenance, Material Management, and/or the transit industry

Experience working in a cloud environment

Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)

Project Risk Identification, mitigation, and resolution