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HydraPak, LLC · 1 day ago

Customer Experience Coordinator

Longmont, CO

Full-time

Onsite

Entry Level

$21.50/hr - $26.50/hr

2+ years exp

HydraPak is a company that creates innovative hydration gear for athletes. The Customer Experience Coordinator is responsible for managing customer service communications, processing orders, and collaborating with internal teams to ensure a seamless customer experience.

ManufacturingSporting Goods

Responsibilities

Customer relationship management: Uses CRM software, specifically Zendesk, to track and manage customer interactions via phone and email

Wholesale order processing: Manages and processes orders for dealers and key accounts, including generating shipping labels and creating invoices

Warranty support: Handles warranty claims with an emphasis on transparency, efficiency, and empathy to ensure a positive customer experience during potentially stressful situations

Complaint resolution: Addresses and resolves customer complaints calmly and effectively, offering creative solutions and alternatives when possible

Prompt response management: Ensures timely and efficient responses to customer problems and concerns using the Zendesk platform

Inter-departmental collaboration: Works with the Sales and Fulfillment teams to solve order-related issues and develop thoughtful solutions to support broader business operations

Develop in-depth knowledge of HydraPak and Bottle Bright products to provide accurate recommendations and troubleshooting

Attend and actively participate in team meetings, team huddles, and 1:1 check-ins with the manager to stay aligned on company goals, updates, and best practices

Process ad-hoc shipments and other special projects as assigned