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Automattic · 1 day ago

Senior Revenue Operations Manager

United States

Full-time

Remote

Senior Level

$140K/yr - $200K/yr

6+ years exp

Automattic is a company on a mission to democratize commerce through its open-source platform WooCommerce. They are seeking a Senior Revenue Operations Manager to help build their Revenue Operations function, focusing on designing systems, processes, and data foundations to support B2B merchant acquisition efforts.

Computer Software

Comp. & Benefits

Responsibilities

Build core dashboards, identify process/data gaps, establish remediation plans

Create capacity and territory models, map the full tech stack and integrations, define the attribution model

Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation

Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.)

Establish data quality standards, access controls, and governance practices

Build durable dashboards and ad hoc reporting that clearly answer 'where are we vs. target?'

Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind

Evaluate and implement technology or process improvements to support revenue growth

Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks

Create rules of engagement between Sales and CS for complex GTM

Build enablement function infrastructure (topics/process/schedule—not training delivery)

Build tracking for strategic/payment partner merchants critical to NRR

Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands

Create capacity planning models based on pipeline velocity and customer growth

Territory planning, quota setting, and compensation administration

Support pricing and packaging changes with data and tracking

Support mid-funnel pipeline reviews and Sales/CS QBRs

Identify and surface GTM and CS inefficiencies through data analysis

Build merchant health scoring, expansion potential tracking, and red-to-green workflows

Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy

Qualification

SalesforceData analysisRevenue OperationsCapacity planningSQLPythonAI utilizationDashboard creationCommunication skillsProblem-solvingTeam collaboration