Tutored by Teachers ยท 1 week ago
Partner Success Manager (Northeast Flexible - NY/NJ)
New York, NY
Full-time
Hybrid
Mid Level
3+ years expTutored by Teachers is a mission-driven company focused on closing the opportunity gap in education. They are seeking a Partner Success Manager to serve as a strategic partner to school teams, manage client relationships, and ensure program success.
EdTechEducationHigher Education
Responsibilities
Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
Lead onboarding for new clients, setting clear expectations, timelines, and milestones
Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
Synthesize client feedback to provide meaningful insights to internal teams & senior management
Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
Proactively identify at-risk accounts and partner internally to mitigate churn
Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Qualification
Required
3-5+ years experience in Customer Success or Account Management
Experience in K-12 education, district and school leadership preferred
Strong organizational and project management skills; ability to prioritize strategically
Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Experience navigating and resolving client challenges, both internally and externally
Willingness to travel up to 40% of work week
Commitment to TbT's mission to close the opportunity gap and promote inclusivity
Benefits
Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
Access to 401k to help save for the future
Well-rounded wellness benefits including access to free and low cost mental health resources and support services
Fully remote work environment
Company-owned laptop
Annual in-person team retreats
Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval
Company
Tutored by Teachers
Tutored by Teachers match students with certified teachers to deliver online education.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10MKey Investors
AccelerateAmerican Student AssistanceGSV Ventures
2025-08-27Grant
2024-09-17Corporate Round
2023-05-25Grant
Leadership Team
Shaan Akbar
CEO and Co-Founder
Recent News
Company data provided by crunchbase