Pomeroy · 1 day ago
Desktop Support/Field Technician 2
Virginia Beach, VA
Contract
Onsite
Entry, Mid Level
$23/hr - $25/hr
2+ years expPomeroy is a company focused on providing technical support and infrastructure services. They are seeking a Desktop Support/Field Technician 2 to assist with routine tasks, support infrastructure projects, and participate in troubleshooting and documentation efforts.
Consulting
Hiring Manager
Timothy Hammack
Responsibilities
Offer foundational technical support in infrastructure services, providing assistance in routine tasks
Assist with infrastructure projects and assignments
Participate in basic monitoring and routine troubleshooting of infrastructure systems
Collaborate with team members to address infrastructure challenges and daily operational tasks
Support the creation and maintenance of infrastructure documentation
Develop and improve technical skills through on-the-job experience
Show eagerness to learn and gain expertise in infrastructure services
Follow established best practices and standards in infrastructure service delivery
Qualification
Required
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 2+ years of relevant work experience
Proven experience in infrastructure technology analysis and resolution
Proficiencies in data analysis and technical knowledge
A continuous learner that stays abreast with industry knowledge and technology
Knowledge of Microsoft 365 required; Windows
Basic Mobile device analysis and troubleshooting with Android and IOS products
Preferred
An advanced degree in a relevant field is a plus
Relevant certifications, such as Microsoft Certified: Azure Fundamentals is a plus
Previous on-site tech support, customer facing experience
Remote support experience, (nice to have)
Familiarity with Windows 11 image process and Azure environment preferred
Knowledge of networking; VPN, PC mainframe connectivity (nice to have)
Knowledge of software and hardware troubleshooting
Experience with disc encryption bit locker and anti-virus a plus
Basic Intune knowledge - for prepping/imaging computers
Asset management
Shipping and receiving of hardware
Experience with leading special projects
ServiceNow CMDB
ITIL
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Bob Watts
Chief Executive Officer
Tom Signorello
CEO
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase