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Citi · 1 day ago

Service Senior Supervisor - Branded Cards

Jacksonville Florida United States

Full-time

Onsite

Entry, Mid Level

$59K/yr - $77K/yr

2+ years exp

Citi is a leading global bank, and they are seeking a Service Senior Supervisor to oversee a Customer Service team. The role focuses on ensuring exceptional customer care, developing team members, and driving performance excellence to enhance client relationships and service delivery.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients

Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning

Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc

Create and execute realistic action steps and timelines for the team with a strict attention to details and performance

Drive organizational change through innovation and process improvement, eliminating friction points for team

Achieve team performance excellence to ensure high quality and high volume productivity

Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualification

Customer Service ExperienceProject ManagementMicrosoft OfficeWritten CommunicationVerbal CommunicationInfluencing SkillsRelationship Management

Required

2-5 years of relevant experience in a Customer Service role

Proficient project management skills

Effective written and verbal communication

Influencing and relationship management skills

Proficient with Microsoft Office

Bachelor's/University degree or equivalent experience

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)