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UI Health · 1 day ago

Bilingual Customer Service Representative - Radiation Oncology

Chicago, IL, US

Full-time

Onsite

Entry Level

3+ years exp

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. They are seeking a Bilingual Customer Service Representative for the Department of Diagnostic Services to ensure high quality service for patients by performing various administrative and customer service duties.

Health CareHospital

Responsibilities

Directs patients, staff and visitors to clinical and departmental areas as required

Performs full patient registration, insurance verification, check in and check out duties

Collects customer payments and perform related supporting duties

Receives and routes the incoming information calls to appropriate areas/individuals as required

Monitors patient wait times and report prolonged periods to the appropriate staff, escalating the issue to departmental leadership, when appropriate

Performs chart audits/enters/retrieves information into electronic databases

Performs appointment scheduling duties and referral retrieval duties

Performs all medical record related duties

Reports any broken equipment promptly, remove and label as broken

Performs charge and billing activities and insurance verification duties

Performs other related duties and participates in special projects as assigned

Responds to complex inquiries (e.g., those involve approval from higher level personnel) in order to provide or clarify information on departmental services, policies, and procedures

Researches complex inquiries using multiple sources for quality control concerns and solves problems on individual cases

Composes complex correspondence and creates documentation/records

Perform other related duties and participate in special projects as assigned

Qualification

Customer service experienceBilingual (English/Spanish)Healthcare administrationOffice administrationCommunication skills

Required

High school diploma or equivalent

Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's degree (120 semester hours) equals three (3) years (36 months)

Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Must be able to communicate effectively (written and verbal) in both English and Spanish