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Orchestry · 5 days ago

Technical Solutions Specialist (Customer Success)

United States

Full-time

Remote

Mid Level

$110K/yr - $130K/yr

Orchestry is a rapidly growing SaaS company in the Microsoft 365 ecosystem, helping organizations simplify, govern, and automate their digital workplace. The Customer Success Technical Solutions Specialist (TSS) is responsible for onboarding, troubleshooting, and solution design, playing a critical role in accelerating customer time-to-value and enhancing internal knowledge sharing.

Software

Responsibilities

Own technical onboarding components including API integrations, webhooks, Power Platform, Power BI, Azure Functions, and PnP provisioning

Participate in technical discovery to uncover integration, governance, and automation needs

Deliver technical enablement sessions for admins, architects, and technical SMEs

Create reusable assets: integration guides, scripts, diagrams, API examples, architecture patterns

Advise customers on programmatic setups, governance approaches, automation best practices

Triaging advanced issues in collaboration with Product & Engineering; provide actionable reproduction steps and context

Support managed evaluations: defining technical success criteria, validating configuration, reducing friction

Join discovery calls to understand tech requirements and translate them into solution approaches

Configure POC environments demonstrating Orchestry’s advanced capabilities

Maintain prototypes in Power Automate, Power BI, Agents, Azure Functions, etc

Contribute to RFPs, proposals, and documentation including security/compliance responses

Maintain & optimize demo environments with rich, realistic data and advanced scenarios

Create presales enablement: diagrams, integration patterns, competitive technical differentiators

Own advanced troubleshooting and reduce escalations to Product/Engineering

Perform intermediate debugging and root-cause analysis

Maintain internal documentation, FAQs, and advanced troubleshooting playbooks

Create enablement pathways for CS, Sales, and Support teams

Qualification

Microsoft 365API integrationsPower PlatformPower BIPnP provisioningAzure FunctionsMicrosoft Graph APIGovernance/compliancePowerShellCommunicationCollaborative mindset