City Colleges of Chicago · 1 week ago
CRM SALESFORCE ADMINISTRATOR (REMOTE)
United States
Full-time
Remote
Mid Level
3+ years expCity Colleges of Chicago (CCC) is the largest community college system in Illinois, providing education to over 70,000 students annually. The CRM Salesforce Administrator will work with the team to maximize the effectiveness of the CRM system, ensuring it meets recruitment and retention goals while enhancing user experience through technical solutions and process improvements.
AlumniCommunitiesE-LearningEducationHigher Education
Responsibilities
Remotely provides day-to-day leadership to ensure continuous improvement of utilization, adoption, and effectiveness of CCC’s CRM
Remotely supports users in adoption of CRM platform, ensuring that the CRM is fully incorporated into department workflows and that there is no need for 'shadow systems.'
Creates and maintains workflows to automate routine CRM based tasks and streamline business operations
Works remotely with stakeholders across the organization to develop requirements, obtain necessary sign-off, and translate into functional and/or technical specs for the appropriate development team
Participates remotely in key strategic events and meetings as required to drive CRM strategy
Keeps a keen eye on the impact of customizations and enhancements against total cost of ownership
Creates and/or assigns proper security roles to fit new user types. Grants and removes access appropriately as staffing changes occur
Communicates best practices and tips to drive user adoption and effectiveness
Assists in evaluating and communicating new release information from Salesforce
Remotely works closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes throughout the organization, including: Enrollment, Recruitment, Fundraising, Marketing, Outreach, Alumni Management and other core business areas
Develops, deploys, publishes, and ensures action orientation for dashboards and reports
Enforces data quality controls
Remotely manages day-to-day monitoring of data integrations between Salesforce and key CCC systems
Completes and/or monitors bulk updates to correct data issues
Creates quality assurance test cases for functionality and data enhancements, manages the quality assurance testing and verifies results
Remotely assists with training both new and existing users as the system continues to grow and evolve
Completes regular internal system audits
Provides input on the selection of 3rd party tools which extend the functionality of the CRM
Remotely assists other key CRM team members with execution of tasks in Marketing Cloud as needed
Coordinates remotely with external team resources or consultants as required
Qualification
Required
Bachelor's degree from an accredited college or university
Three years of relevant experience with Salesforce Administration certification preferred
Employees working remote are responsible for providing a stable internet environment with a connection speed of at least 300 megabytes per second (Mbps)
Robust understanding of how business requirements translate to automated workflows
Ability to drive a proactive strategy to ensure the success of a multi-phase implementation while adapting to changing needs of the organization
Ability to be process-oriented while paying close attention to details
Ability to work with people of varying technical skills from all levels of the organization and to be the go-to person for users
Strong project management, data management, and training and support skills
Exceptional written and verbal communication skills
Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)
Preferred
Three years of relevant experience with Salesforce Administration certification preferred
Previous experience with enterprise email systems/marketing platforms desirable
Previous experience in an end-user technical support role desirable
Benefits
Excellent health and welfare benefit package
Long-term savings and investment programs including 403(b) & 457(b) Investment Plans
A pension plan with the State University Retirement System (SURS) Plan
Generous vacation, holiday, personal and sick days
Tuition reimbursement
Company
City Colleges of Chicago
City Colleges of Chicago is a school.
1001-5000 employees
H1B Sponsorship
City Colleges of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
U.S. Department of Education
2023-01-20Grant· $0.6M
Leadership Team
CM Winters
Assistant Professor & Department Chairperson
Recent News
Company data provided by crunchbase