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U.S. Financial Technology · 1 week ago

Application Operations Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$181K/yr - $206K/yr

10+ years exp

U.S. Financial Technology (U.S. FinTech) is seeking an experienced Application Operations Manager to join their team of talented professionals. This role involves managing a team of application operation engineers, leading incident management and problem resolution, and driving continuous service improvement to ensure system stability.

Financial ServicesInformation TechnologySecurity

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead a team of Application Operation engineers and contractors supporting day-to-day operation of critical applications

Lead incident post-mortems, document root-cause analysis, MIR, and implement preventive measures to avoid repeat issues

Be a Subject matter to train, mentor and support junior team members and serve as a primary escalation point for advance or complex technical issues

Identify and coordinate training needs to ensure team is equipped for evolving changes to platform modules / new feature rollout

Identify inefficiencies in processes and workflows, then recommend and implement improvements to enhance service quality and operational efficiency

Drive continuous improvement in application stability and availability

Ensure Operational Dashboards and alerts are reliable, actionable, and service-specific

Contribute to special projects and team objectives, championing continuous improvement initiatives

Develop and update knowledge base articles to empower end-users and improve first time resolution rates including disaster recovery processes

Create reports and dashboards for internal issue tracking purposes

Manage the on-call rotation of the Application Operations team

Document all on-call activities and resolution clearly

Initiate and lead bridge call during high-severity incidents, ensuring timely updates and coordinates across teams

Act as a primary point of contact for stakeholders' communication during incidents and planned outages

Qualification

Cloud infrastructureIncident managementPL/SQLApplication supportITIL processesObservability toolsLeadershipCommunication skillsProblem-solving mindsetCustomer focusTeam-orientedAttention to detail

Required

Bachelor's degree in information technology, Computer Science, Finance or a related quantitative field

A minimum of 10 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstratable experience supporting applications hosted on cloud platforms

A minimum of 5 years of proven management experience

Proven leadership in managing production incidents and driving operational excellence

Excellent communication skills, mentoring ability and problem-solving mindset

Strong knowledge of PL/SQL

Have proven experience leading incident response for high severity outages or service disruptions

Have solid understanding of cloud infrastructure and such as AWS and experience with Splunk or any other APM tool for proactive issue detections

Working knowledge of ITIL incident, problem and change management processes, and an understanding of technology governance, risk and compliance

Must be able to work a flexible schedule, including weekends and after business hours

Self-starter mentality, with a passion for owning and driving issues to resolution

Audit and regulatory compliance awareness like SOC1, SOC2 etc

Understanding of entire application life cycle process

Should have working experience of supporting a large-scale enterprise platform

Proven incident & crisis manager who works well under pressure

Strong knowledge of observability tool: CloudWatch, Splunk, Dynatrace, etc

Benefits

Performance bonus

401k match

Healthcare coverage

PTO

Broad range of other benefits

Company

U.S. Financial Technology

U.S.

Founded in 2014

Bethesda, Maryland, USA

201-500 employees

http://www.commonsecuritization.com/

H1B Sponsorship

U.S. Financial Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (7)

2023 (7)

2022 (7)

2021 (8)

2020 (7)