Navy Region Naval District Washington Fleet and Family Readiness (FFR) · 1 day ago
Information Specialist
Naval Academy, MD
Full-time
Onsite
Entry Level
1+ years expNavy Region Naval District Washington Fleet and Family Readiness (FFR) is seeking Information Specialists for the Visitor Center at the U.S. Naval Academy. The role involves welcoming visitors, providing information, and managing public tours while ensuring an enjoyable experience for guests.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Welcomes domestic and international visitors to USNA
Organizes public tours, accepts all forms of payment for public tours, reconciles proceeds at end of day
Directs tour guides; keeps them informed about schedule changes/late arrivals and adjusts guide schedules to best meet public and group needs
Schedules guides when substitutes or additional guides are required at the last minute, on weekends and during holidays when Scheduling Coordinator is not available
Directs visitors around the Academy and Annapolis and assists visitors conducting business within USNA
Provides accurate, up-to-date information about Academy admissions, history, traditions and current events
Locates information on graduates; if deceased, locates where they are interred or inurned
Answers the telephone and takes group tour reservations
Provides lost and found services
Handles emergencies such as injuries and illness and reports out-of-order equipment (including restrooms)
Conducts guided walking tours as required
Attends staff meetings, training programs, certification programs and familiarization tours
Other duties assigned by the Manager and Supervisors
Qualification
Required
Must be able to obtain and maintain a security clearance – requires 18 years of age
Males born after December 31, 1959 must be registered for Selective Service
Verification of employment eligibility in the United States is required
Probationary period: Flexible employees are employed based on the needs of the business
Must be able to understand and communicate in English
Incumbent must have a minimum of 6 months experience providing guided tours
Incumbent must have at least 1-year experience operating a point-of-sales (POS) system
Incumbent must have good communication skills, and the ability to answer in-person and over-the-phone questions about the US Naval Academy
Incumbent must have a good memory for facts, dates and figures and the ability to represent the USNA in a non-political and non-confrontational manner
Preferred
USNA Tour Guide experience preferred
Benefits
Use of the Brigade Sports Complex
Shop at the Midshipmen Store
Shop at the Navy Exchange
Potential membership eligibility at the Naval Academy Club
Use of MWR facilities
Eligible to join Navy Federal Credit Union
Eligible for childcare with CDC & NAPS
Use of Employee Assistance Program
Company
Navy Region Naval District Washington Fleet and Family Readiness (FFR)
OUR VISION Deliver dynamic, innovative, and integrated programs and services that inspire Sailors and Navy families to thrive throughout their military life cycle.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase