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Alpha Consulting Corp. · 1 month ago

SCADA/OMS Application Support Engineer (OSI Compass)

SAN FRANCISCO, USA, CA

Full-time

Onsite

Mid Level

4+ years exp

Alpha Consulting Corp. is a company looking for a SCADA/OMS Application Support Engineer to maintain and support the Outage Management System mobile application. The role involves monitoring services, performing routine maintenance, and ensuring timely incident resolution while coordinating with various stakeholders.

ConsultingPharmaceuticalStaffing Agency

Growth Opportunities

No H1B

Responsibilities

Maintain the Outage Management System mobile application, monitor its services and Integration Performing routine maintenance, updates, and upgrades

Support OSI compass Application for L1 and L2 incidents

Resolution to support tickets within specified SLA Provide timely incident resolution Should be able to carry out Configuration changes, deploy the changes, deploy the bug fixes in coordination with product vendor Coordinate with business to fix the OSI Compass reported issues Coordination with GIS team and sort out Data issues Support minor enhancements using Open Calc in OSI Application Implement monitoring techniques for quick problem identification Interactions with other stakeholders and provide daily reports Ensuring systems and procedures adhere to industry standards and regulations, such as NERC for electric utilities

Ability to understand Business requirement and Business Requirements mapping to functional design Ability to validate alignment of Data, Integration and test requirements Strong Understanding of Network Topology requirements Troubleshooting system malfunctions and communication issues. Ensuring system reliability, security, and performance Ability to work in an Onshore Offshore global delivery model