Policy & Strategic Response Agent - Contract jobs in United States
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Reddit, Inc. · 1 day ago

Policy & Strategic Response Agent - Contract

Reddit is a community of communities, built on shared interests and trust, and is home to authentic conversations on the internet. The contractor will work closely with the Policy & Strategic Response team to manage increased ticket volumes and handle lower priority infractions, enabling the team to focus on more complex issues.

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Comp. & Benefits

Responsibilities

Review Code of Conduct reports & determine which tickets are actionable vs. unactionable
Create Jira tickets for actionable reports
Investigate actionable tickets
Send outreach to violating subreddits
Escalate tickets to CoC team with proposed enforcement actions if violating subreddits are not compliant and/or the situation is high complexity

Qualification

In-depth platform investigationsRedditJiraZendeskSound judgmentEscalation recognitionClear communication

Required

Adept at conducting more in-depth platform investigations and arriving at decisive conclusions about their findings
Communicates progress and obstacles clearly and in a timely manner
Communicates complex information and account issues in a manner that outside teams can easily understand
Recognizes when escalation is necessary
Familiarity with Reddit

Preferred

Familiarity with Jira and Zendesk

Company

Reddit, Inc.

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Reddit is the heart of the internet, where millions of people get together to talk about any topic imaginable.

Funding

Current Stage
Public Company
Total Funding
$1.33B
Key Investors
FidelityVy CapitalTencent
2024-03-21IPO
2021-08-12Series F· $410M
2021-02-08Series E· $367.95M

Leadership Team

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Steve Huffman
CEO
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Chris Slowe
CTO
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Company data provided by crunchbase