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Critical Mass · 2 days ago

Senior Account Manager

New York

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $125K/yr

4+ years exp

Critical Mass is seeking a results-driven Senior Account Manager to work on one of their largest automotive accounts. In this role, you will manage client relationships and lead digital projects to deliver impactful solutions for a leading global brand.

Brand MarketingContent MarketingDeveloper ToolsDevOpsDigital MediaMobile AdvertisingRetail TechnologySEOUX DesignWeb Development

H1B Sponsor Likely

Responsibilities

Manage client relationship

Own the success and satisfaction of client relationship

Build relationships with senior members of client organization

Own client satisfaction, targeting a 100% client reference-ability

Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development

Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions

Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions

Provide leadership, support, and ongoing guidance to team members

Provide internal teams with appropriate insight into client’s strategic business initiatives

Has a point of view on industry structure, trends, initiatives, and issues

Provide insights into organizational opportunities for cross and up-sell opportunities

Oversee the development of detailed proposals and statements of work

Significantly grow the client relationship in terms of revenue generated and account profitability

Proactively sell and manage customer expectations and communicates project and profit risks to internal team

Qualification

Account ManagementDigital MarketingClient Relationship ManagementCRMECommerceSite DevelopmentLeadershipNegotiationCommunication SkillsCreative ThinkingTeam-oriented Mindset

Required

4-5 years of Account Management experience in an internet marketing or advertising online media

Experience working with complex clients, delivering annual services revenues in excess of $2MM each

Experience with global-scale systems

Extensive experience with site development, specifically involvement in large scale site design, build-out and maintenance and enhancements

Proven skills as a product or category expert

Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies

Knowledge of programs, projects, and management processes and toolsets

Demonstrated abilities in negotiation and leadership

Excellent written and oral communication skills, including presentation

A comprehensive and detailed knowledge of issues within e-business

Excellent interpersonal skills, especially in situations involving consensus and team building

Ability to handle multiple tasks simultaneously

Team-oriented mindset and ability to work with remote or decentralized teams

A keen sense of creative thinking and problem solving

Company

Critical Mass

Glassdoor3.4

Critical Mass is a digital experience design agency with a relentless focus on the customer.

Founded in 1996

Calgary, Alberta, CAN

1001-5000 employees

http://www.criticalmass.com/

H1B Sponsorship

Critical Mass has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (2)

2021 (1)

2020 (3)