Apply on Employer Site

Colony Tire Corporation · 1 day ago

Customer Service Representative - Atlantic Tire Distributors

Edenton , NC

Full-time

Onsite

New Grad, Entry Level

Colony Tire Corporation is seeking a full-time Customer Service Representative at their Atlantic Tire Distributors location in Edenton, North Carolina. The role involves providing excellent customer service, managing order fulfillments, and developing customer relationships to enhance service and profitability.

Retail

Responsibilities

Maintain excellent working relationships with customers through regular contact in a pleasant and professional manner

Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction

Captures the sales forecast requirement, manages the order execution, and coordinates the deliveries to ensure on time delivery

Monitors the orders and loads, in line with the commitments made to the customer by the business in terms of quantities and delivery dates

Resolving and reducing invoicing disputes as well as customer claims

Contributes to the achievement of short-term sales

Manage advanced stocks, detect and clarify stock variance, verify that changes to physical stock is visible to the logical stock

Qualify the loads with customer preferred delivery dates

Tackles exceptions outside of customer require dates, make the necessary anticipation to resolve problems, decide execution to satisfy customer needs and logistics cost

Capture and resolve customer claims

Reconcile customer disputes associated with claims and past due reconciliation