First Community Credit Union ยท 2 days ago
Full Time Teller Supervisor
Rockford,IL,US
Full-time
Onsite
Entry, Mid Level
1+ years expFirst Community Credit Union is seeking a Full Time Teller Supervisor to lead and manage the teller team. The role involves supervising, training, and coordinating the duties of tellers while ensuring high-quality service and adherence to credit union policies.
BankingFinancial ServicesNon Profit
Responsibilities
Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members
Responsible for the supervision, training and coordination of job duties of tellers and Head tellers
Assist the Head tellers with questions they have on teller duties or balancing of checks
Hold meetings to train the Head tellers of common errors or any changes that occur
Accountable for all cash on premises
Perform accurate financial transactions for members
Offer credit union products and services that fit individual member needs
Provide administrative support as needed under the supervision of the Branch Manager or Operations Manager
Uphold a strong sales culture within the credit union
Assist in branch services and operations to serve our members. This includes serving as a backup for the Receptionist
Open and close the branch office
Train and supervise the duties and activities of the teller staff as they pertain to credit union policies and procedures
Perform the duties of a teller as needed
Responsible for the daily balancing and record keeping of each teller within the branch
Prepare the weekly work schedule for the teller staff
Balance and maintain vault cash. Provide Accounting with the weekly cash order amount
Assist with the supervision and discipline of the teller staff
Supervise the filing and retrieval of deposit items
Supervise the imaging, filing and retrieval of other credit union records
Contact maintenance contract vendors for maintenance of credit union equipment
Maintain a good working relationship with members, coworkers and the Board of Directors
Attend credit union functions as requested
Perform other related duties as assigned
Qualification
Required
Passionate and enthusiastic
Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting
World-class service skills
Cash handling experience
Accurate and detail oriented
Works well with others and follows directions
Outgoing personality, able to speak clearly and have the ability to ask for new business
Ability to effectively communicate with members and interpret their needs
Provide accurate and timely professional service
Willingness to learn new skill sets to advance in a career with First Community Credit Union
Typing and keyboard skills desired
Good organization and time management skills
Ability to lead and coach other staff members in a professional manner
Knowledge of state and federal regulations relating the credit union operations management
Availability to work weekends and extended hours, as needed
This position requires a high school education and 1-2 years of previous experience as a teller
Preferred
Ability to speak multiple languages desired
Company
First Community Credit Union
First Community Credit Union is a member-owned and not-for-profit financial cooperative organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Pogorelec
VP of Lending
Recent News
2022-07-25
2022-04-29
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