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WineFetch · 1 day ago

Client Success Advocate – Relationship Manager II

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $150K/yr

WineFetch is a company focused on enhancing client relationships and ensuring customer satisfaction. The Client Success Advocate is responsible for managing strategic client relationships, overseeing service delivery, and identifying opportunities for business growth.

E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits

Responsibilities

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship

Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise

Works to maintain and grow the client relationship while ensuring ongoing customer service. Leads the sales effort for incremental revenue opportunities and contract renewals. Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Black Knight products or service

Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements

Manages operational aspects of projects and is responsible for the oversight of vendors and subcontractors

May lead personnel who assist in the management of the client relationship. Selects, develops, and evaluates personnel to ensure the efficient operation of the function

Identifies areas where continuous improvement can be applied, oversees the implementation of the change, and measures the level of improvement

Performs other related duties as assigned

Qualification

Client relationship managementService deliveryMortgage banking experienceBusiness judgmentAnalytical skillsInterpersonal skillsCommunication skillsProblem-solvingCollaborationAttention to detail

Required

A Bachelor's or Master's degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience

Proven track record in client relationship management, service delivery and/or the support of technology products and services

Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business

Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients

Exhibits a high degree of initiative and analytical skills to manage and solve complex problems with minimal impact to the enterprise and the client

Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise

Demonstrates the ability to lead by example and motivate professional level staff

Displays strong leadership qualities, decision making abilities, and strong business judgment

Experience working in a 24x7 Client Support environment

Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to Dark Matter's internal and external customers