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UPS · 4 days ago

The UPS Store Project Coordinator (Remote)

United States

Full-time

Remote

Entry, Mid Level

$67K/yr - $76K/yr

2+ years exp

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. They are seeking a Project Coordinator for The UPS Store to manage end-to-end coordination of franchisee integration and store build-out, ensuring project phases are executed efficiently and in alignment with brand standards.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

End-to-End Project Coordination: Franchisee Integration & Store Build-Out Track and support all phases of the franchisee integration lifecycle, adhering to a 9 –12-month project process:

Design Phase: Coordinate with internal design teams to ensure layout plans align with brand standards and local regulations

Construction Phase: Partner with the C&W to monitor construction progress, validate timelines, and track key milestones

Build-Out Phase: Support procurement, delivery, and installation of fixtures, equipment, signage, and technology components

Pre-Opening Readiness: Oversee readiness checklist items, including franchisee training, initial inventory, and operational setup

Franchisee Onboarding & Integration Support Manage and monitor franchisee onboarding schedules, ensuring timely alignment with corporate expectations

Coordinate deliverables across departments including Sales, Training, Technology, and Compliance

Track franchisee progress via internal project management tools and checkpoints

Serve as a point of contact for franchisees to support project navigation and issue resolution

Cross-Departmental Collaboration Work collaboratively with key internal departments to ensure project alignment and smooth execution:

Design & Construction: Verify design specifications, timelines, and construction activities

Operations: Align on SOPs, staffing models, and center readiness

Compliance: Partner with Franchise Consultants to ensure regulatory requirements are met

Training & IT: Schedule training sessions, track completion, and ensure technology setup is on schedule

Documentation, Systems & Tracking Maintain comprehensive project trackers including milestones, deadlines, deliverables, statuses, and ownership

Utilize project management platforms to ensure transparency and real-time updates

Manage document version control and ensure accessibility of project artifacts (e.g., design plans, contracts, training materials)

Prepare dashboards and reporting tools to communicate project health and progress to leadership

Communication & Stakeholder Management Act as the central point of contact between internal teams, CM vendor, and franchisees

Lead regular project check-ins, stakeholder meetings, and milestone reviews

Provide timely updates on project status, risks, and next steps

Ensure all parties are aligned on expectations, timelines, and deliverables throughout the project lifecycle

Risk & Issue Management Proactively identify potential project risks such as permitting delays, resource constraints, or scheduling conflicts

Escalate issues appropriately and coordinate with internal and external stakeholders to resolve challenges

Maintain a risk log and contribute to post-project reviews and continuous improvement initiatives

Operational Readiness & Project Handoff Confirm all departmental signoffs before center opening

Facilitate the smooth transition from build-out to Retail Operations, ensuring all systems, and training are in place

Support grand opening or re-opening planning and execution in coordination with field teams

Qualification

Project CoordinationConstruction CoordinationProject Management ToolsFranchise DevelopmentRisk ManagementBudgeting KnowledgeMicrosoft OfficeOrganizational SkillsCommunication SkillsProblem-Solving SkillsAttention to Detail

Required

Bachelor's degree in business, management, or a related field preferred

2–4 years of experience in project coordination, construction coordination, or project administration, supporting franchise development efforts, franchise operations, and multi-unit expansion projects

Knowledge of project coordination principles, workflows, and best practices

Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously

Ability to coordinate schedules, meetings, and project activities across cross-functional teams

Working knowledge of project documentation, including schedules, and reports

Proficiency with project management and collaboration tools (e.g., Smartsheet, MS Project, or similar)

Strong written and verbal communication skills, with the ability to communicate effectively with internal teams, vendors, contractors, and stakeholders

Ability to track project timelines, milestones, deliverables, and risks, and escalate issues as needed

Attention to detail and accuracy in maintaining project records and documentation

Ability to interpret plans, specifications, and project requirements (construction-focused)

Understanding of franchise or multi-unit development processes, including compliance and brand standards (franchising-focused)

Basic knowledge of budgeting, invoicing, and cost tracking related to projects

Strong problem-solving skills with the ability to adapt in a fast-paced environment

Proficiency in Microsoft Office (Excel, Word, Outlook)

While role is REMOTE, applicants must be willing and able to travel in the US

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer