LingaTech · 2 days ago
Desktop Support Specialist
Harrisburg, PA
Full-time
Onsite
Mid Level
3+ years expLingaTech is looking for a Desktop Support Specialist to provide technical support for workstations, laptops, Macs, and related peripherals. The role involves troubleshooting hardware and software issues, maintaining system integrity, and collaborating with other IT teams to resolve escalated problems.
Information TechnologySoftwareWeb Development
Responsibilities
Monitor incident queues and take ownership of issues, assisting customers as needed
Keep all support tickets updated and thoroughly documented
Provide clear documentation on issue resolution for other teams when required
Track and remediate devices with broken SCCM clients, compliance issues, or reported OS/application problems
Monitor and report on PC health, escalating issues as necessary
Collaborate with teams such as SCCM, Active Directory, Security, and IT Service Desk to resolve complex problems
Qualification
Required
3 years deploying PCs and providing support to end users in a large enterprise environment (1,000+ PCs)
3 years developing, testing, and maintaining PC images
3 years supporting PCs in a large domain environment
3 years installing and configuring PC hardware and peripherals
3 years repairing PCs by replacing hard drives, motherboards, memory, etc
3 years experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx Macs
3 years knowledge of Active Directory and experience troubleshooting GPOs and name resolution
3 years experience managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx Macs
2 years experience supporting Microsoft Windows PCs, laptops, and Apple OSx Macs using remote tools (SCCM Remote, RDP, ARD)
2 years application support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx Macs
1 year experience integrating Macintosh systems into an Active Directory Domain environment
Preferred
2 years scripting experience with VBS and PowerShell
2 years experience with Configuration Management Console queries and reporting
2 years experience with SCCM OSD Task Sequences, including implementation and optimization
2 years experience using Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Toolkit (MDT)
Microsoft Certification
Ability to communicate clearly
Change-oriented mindset – improve processes and confront difficult circumstances creatively
Demonstrated customer focus; building strong customer relationships
Ability to effectively evaluate information to make correct decisions
Strong problem-solving skills; able to narrow scope of problems and eliminate irrelevant information
Strong team player – collaborate with others and be open to alternative approaches
Interest in emerging technologies demonstrated through training and attending technical events
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase