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UMass Memorial Health · 1 day ago

Assistant Program Director

Worcester, MA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $142K/yr

1+ years exp

UMass Memorial Health is a premier health system in Central Massachusetts, providing high-quality behavioral health care services. The Assistant Program Director plays a key supportive role in the daily operations and clinical management of behavioral health programs, ensuring smooth implementation of services and compliance activities.

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Responsibilities

Supports all aspects of program functioning and management at the direction of the Program Director

Implements and monitors systems that support financial health, including budgeting and billing practices

Assists in day-to-day clinical operations, including service delivery coordination and quality assurance

Ensures program model of care is implemented consistently

Collaborates with Program Director and supervisors on program improvement initiatives

Participates in and provides staff development and onboarding activities

Assists with preparing reports, audits, and regulatory documentation as required

Promotes positive internal communication and a culture of accountability

Completes required documentation, activities, and fulfills requirements for grants, contracts, and projects as assigned. Liaises with relevant stakeholders

Provides after-hours and on-call support to program as assigned

Provides clinical consultation and support to staff

Provides crisis intervention as needed

Provides individual and group supervision to program staff as required

Under the direction of the Program Director, and consistent with agency practice, provides direct clinical services to clients through a small, secondary caseload

Directs and supervises assigned personnel including completing performance evaluations, scheduling, orientation, professional development, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities

Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met

Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved

Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with agency and system-wide initiatives

Ensures comprehensive knowledge and execution of program model, agency and industry standards, and contract terms and deliverables

Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors

Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc

Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations

Ensures compliance with regulatory agencies such as CARF, DPH (Department of Public Health), BSAS, Department of Mental Health, Mass Health, etc. Develops and maintains procedures necessary to meet regulatory requirements

Ensures that department complies with agency established policies, quality assurance programs, safety, and infection control policies and procedures

Ensures adequate equipment and supplies for department

Develops and maintains established departmental policies, procedures, and objectives

Ensures compliance to all health and safety regulations and requirements

Maintains, regular, reliable, and predictable attendance

Performs similar or related duties as required or directed

Qualification

LCSWEquivalent licensureDirect clinical experienceSupervising clinical staffBehavioral healthOrganizational skillsLeadership in dynamic environmentWritten communicationVerbal communication

Required

Master's degree in Clinical Social Work, Mental Health Counseling, or Marriage and Family Therapy; or a Doctoral degree in Psychology

Assistant Program Director I: LCSW; Candidates who are eligible for independent licensure of LICSW, LMHC, LMFT, or Licensed Psychologist AND who have completed 1 year of post-masters clinical work experience may be considered

Assistant Program Director II: Independent licensure in behavioral health in Massachusetts (Licensed Psychologist, LICSW, LMHC, or LMFT)

Direct clinical experience in mental health and/or substance use treatment settings

Experience supervising clinical staff in behavioral health programs

Demonstrated strength in written and verbal communication

Strong organizational skills; able to lead in a fast-paced and dynamic work environment

Possession of a valid U.S. driver's license and reliable transportation for travel across program sites

Knowledge of behavioral health services, performance specifications, regulatory requirements, and clinical best practices