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UCSF Health · 1 day ago

Client Service Manager - Revenue

Emeryville, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

UCSF Health is committed to innovative patient care and pioneering research. The Client Service Manager will serve as a primary liaison between clients and the Medical Group Business Services, providing analytic support and problem-solving related to physician billing needs.

BiotechnologyEducationHealth CareHospitalMedical

Responsibilities

The Client Service Manager is a manager within the Client Service and Analysis unit

The incumbent will have exposure to all facets of the Client Service Managers’ interactions with Clients, the production and analysis of revenue-related data, and will be part of a highly effective team

This position will be the primary liaison between multiple Client accounts and Medical Group Business Services (MGBS)

Additional duties will include providing analytic support, problem-solving and communication on all matters about physician billing needs

The incumbent will interface directly with the Physician and Revenue Cycle Leadership teams to proactively research, identify, communicate, and aid in the resolution of operational and payor-related trends impacting the Client-specific and overall Professional Revenue Cycle

Functions independently with a full understanding of all components of the revenue cycle

Completes complex projects of diverse scope and/or portions of large projects

Qualification

Data analysisRevenue cycle managementReport developmentMS AccessMS ExcelAnalytical skillsCommunication skillsInterpersonal skillsProblem-solving skillsCritical thinkingTime management

Required

Bachelor's degree in a related area or four years of relevant experience

Three or more years of experience with data analysis functions/applications, industry standards, and best practices

Detail-oriented, with proven ability to effectively manage time, see tasks and projects through to completion, organize competing priorities, and effectively address complex, urgent issues as they arise

Strong communications skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to prepare compelling and informative reports and presentations

Thorough understanding of the issues, processes, reporting instruments, metrics, analytics, and other tools and techniques involved with measuring and analyzing the revenue cycle

Strong interpersonal skills, with the ability to collaborate effectively on complex projects in a team environment with staff from a wide variety of business and clinical areas

Proven ability to work with managers, serving as a technical resource, providing recommendations and advice on regulatory changes, and industry trends and developments in revenue cycle management

Preferred

Master's degree in a related area

Advanced MS Access and Excel

Strong skills in report development, dashboard design, and various software tools specific to healthcare revenue cycle management. Skills in common database, spreadsheet, and presentation software

Thorough knowledge of the practices, procedures, and concepts of the healthcare revenue cycle and its component operations, including billing, collections, charge capture, contractual adjustments, third-party reimbursements, and cash management

Strong analytical, critical thinking, and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems and propose innovative solutions

Licenses (preferred): Cognos Data Warehouse

Certifications (preferred): Clarity, SQL and Epic Workbench