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Concord · 4 weeks ago

Cybersecurity Customer Trust & Assurance Consultant

United States

Full-time

Remote

Senior Level

$70/hr - $85/hr

5+ years exp

Concord is an execution company focused on enhancing customer experiences and optimizing operations through technology and data integration. They are seeking a highly motivated contractor to join their Customer Trust and Assurance team, primarily responsible for responding to security-related Requests for Information (RFIs) and showcasing the organization's security posture to customers.

Software

Work & Life Balance

No H1B

Responsibilities

Respond to customer security RFIs, questionnaires, and due diligence requests related to the organization's security, privacy, and compliance posture

Collaborate with internal to gather and validate responses

Leverage and support update of central repository of answers to streamline response times and ensure consistency across responses

Interpret and communicate technical concepts to non-technical customer audiences in a clear and concise manner

Support ad hoc customer trust and assurance projects, including audits, certifications, and process improvements

Ensure timely and accurate delivery of all responses, tracking customer deadlines and response status

Qualification

CybersecuritySecurity frameworksCustomer trust assuranceIT experienceCommunication skillsResponsivenessAccountabilitySelf-directedTechnical solutions passionOrganizational skillsCollaborationWork ethicCross-functional teamwork

Required

5+ years of experience in IT, cybersecurity, or a related technical field

Experience with customer relationship/responses and/or sales related pursuits

Strong understanding of core security concepts (e.g., access controls, encryption, risk management, security frameworks)

Excellent written and verbal communication skills, with the ability to convey complex topics clearly

Proven experience working with customer trust, assurance, security questionnaires, or security documentation

must be authorized to work legally in the US without sponsorship, now or in the future

Fluency in French and residency in Europe are required

Preferred

Experience responding to RFIs, or other industry-standard questionnaires

Familiarity with security and privacy frameworks such as ISO 27001, SOC 2, NIST CSF, GDPR, etc

Background in SaaS, cloud security, or product security is a plus

Familiarity with tools like ServiceNow, JIRA, or customer support ticketing systems

Strong organizational skills and experience working cross-functionally

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.

Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).

Disability Insurance: Short- and long-term coverage, fully paid by the employer.

Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.

Employee Assistance Program (EAP): Access to personal and professional support resources.

Career Growth Opportunities: Pathways for advancement and skill development.

Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Company

Concord

Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Founded in 1999

Hopkins, Minnesota, USA

1001-5000 employees