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Paysign, Inc. · 1 day ago

Account Manager

Triangle Area

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $90K/yr

3+ years exp

Paysign, Inc. is seeking an Account Manager to serve as the primary business relationship manager for their assigned clients. The role involves managing all aspects of contract, program, financial, and account management for post-sales implementation and ongoing program management.

Debit CardsFinancial ServicesFinTechHealth CarePaymentsPrepaid Cards

Responsibilities

Monitors active programs, including estimating resource needs, resource management/scheduling, and development of specifications

Monitors billing, budget and revenue for accounts/brands

Serves as the primary liaison with customers during all program phases

Resolves issues and keep track of all processes that pertain to client’s desires on a day-to-day basis

Provide hardware, software, and portal support for clients, including escalation of issues to internal experts or teams, as needed

Assists with documentation as needed for continuous process improvement

Collect and analyze data concerning program behavior and communicate effectively to client

Identify new business opportunities with clients and coordinate with sales team. Coordinates client special projects including audits and QBR's

Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director or Associate Director of Client Services

Conduct regular meetings (phone, web, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements

Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders

Qualification

Microsoft Office suiteCustomer serviceBudget/accounting skillsHealthcare LeadershipPharmacy experiencePharmaceutical industryFinancial Services experienceCommunicationDetail orientedInterpersonal skills

Required

Associate/Bachelor's Degree OR equivalent work experience

Highly proficient in Microsoft Office suite

Basic budget/accounting skills

Excellent verbal and written communication skills

Detail oriented and organized

Strong customer service and interpersonal skills

Three to Five years or more of experience in the one or more of the listed fields: Pharmacy – Technician, Pharmacist, or Pharmacy Management Staff, Healthcare Leadership, Pharmaceutical Manufacturer, Pharmaceutical Patient Services, Prepaid industry, Financial Services