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Akkodis · 2 days ago

Information Technology Technician

Kansas City, KS

Contract

Hybrid

Entry Level

$26/hr - $30/hr

1+ years exp

Akkodis is seeking a Support Services Technician for a 7 Months contract position. The role involves providing first-level technical support for computer software and hardware products, diagnosing user issues, and performing troubleshooting on various devices including mobile and network printers.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Mohammed Ateequddin

Responsibilities

Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products

Work daily with internal customers via phone, Teams, and email

Accurately record all work and troubleshooting in tickets

Maintain positive, professional attitude at all times

Perform troubleshooting on mobile devices, iPhone/iPad and Android

Perform troubleshooting on Network Printer and Multifunctional Devices

Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups

Perform troubleshooting on remote VPN connectivity

Perform troubleshooting on network drive access

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Qualification

Troubleshooting mobile devicesWindows 11 supportActive Directory managementMS Office (O365) troubleshootingServiceNow experienceCustomer service skillsApple products knowledgeEnglish proficiencyTechnical documentationCommunication skills

Required

Associate degree in related field of study preferred

Bachelor's Degree preferred

1-2 years of experience in MS Windows environment handling calls on break/fix support

Experience using and troubleshooting MS Office (O365) products

Experience using ticketing systems, ServiceNow preferred

Experience managing and troubleshooting Windows 11 workstations

Certification and/or License preferred

Able to demonstrate superior customer service skills

Able to communicate and translate complex technical topics into easy-to-understand concepts

Able to communicate clearly and effectively, both verbally and in writing

Able to clearly document technical processes

Able to proficiently manage and troubleshoot Microsoft desktop operating systems

Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution

Working knowledge of Active Directory Users and Comp

Working knowledge of Apple products including iPhone, iPad and Mac Computers

Must be able to read, write and speak English

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)