WalkMe · 1 day ago
Senior Community Manager
Raleigh
Full-time
Hybrid
Senior Level
$125K/yr - $140K/yrWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. As Senior Community Manager, you’ll lead how we engage our customer community holistically across multiple channels and ensure customers feel connected to each other and the broader WalkMe ecosystem.
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Responsibilities
Own WalkMe World as the core community platform, managing content, engagement, moderation, and overall experience on Salesforce Community
Design and execute community programs, including events, learning moments, campaigns, and advocacy initiatives
Connect community efforts across channels (community platform, events, education, customer communications) to create a cohesive experience
Design and lead user-generated content initiatives that elevate customer voices, encourage peer-to-peer sharing, and showcase real-world digital adoption use cases
Partner with Customer Success, Product, Education, Marketing, Support, and SAP teams to drive shared investment in the community
Align community initiatives with corporate priorities while staying deeply rooted in customer needs and feedback
Collaborate with SAP stakeholders to ensure alignment with SAP’s community ecosystem
Track and analyze engagement and sentiment across community touchpoints, using insights to continuously improve impact
Foster peer-to-peer learning by identifying and activating champions, contributors, and advocates
Qualification
Required
Experience managing or scaling a customer community or engagement program across multiple channels
Hands-on experience owning a community platform (Salesforce Community preferred; Khoros a plus)
Strong understanding of community as a strategic customer engagement motion
Experience designing and executing virtual customer events that drive engagement and skill development
Experience building community initiatives that encourage user-generated content and peer-to-peer sharing
Proven ability to influence cross-functional teams and drive alignment without direct authority
Excellent communication skills with a talent for making complex ideas approachable and engaging
Comfortable operating at both a strategic and executional level
Analytical mindset with experience using engagement data to guide decisions
Passion for building authentic, valuable customer communities
Benefits
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
Company
WalkMe
WalkMe's AI-powered digital adoption platform guides organizations through workflows, eliminating friction to maximize software ROI.
Founded in 2011
1001-5000 employees
H1B Sponsorship
WalkMe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$307.5MKey Investors
Vitruvian PartnersEDBIInsight Partners
2024-06-04Acquired
2021-06-16IPO
2019-12-09Series G· $90M
Leadership Team
Dan Adika
CEO & Co-Founder
Rephael Sweary
President and Co-founder
Recent News
Company data provided by crunchbase