CCFBank · 3 weeks ago
Business Systems Manager
Eau Claire,WI,US
Full-time
Hybrid
Senior Level
5+ years expCCFBank is looking for a Business Systems Manager who is passionate about bridging business needs with technology solutions. In this role, you will ensure systems run smoothly, lead impactful projects, and engage with stakeholders to translate business needs into actionable technical solutions.
BankingFinanceFinancial Services
Responsibilities
Maintain deep expertise in Fiserv Premier, Fiserv BPM, Fiserv Director and related applications
Continuously evaluate current systems to identify challenges and opportunities for business process and technology improvement
Perform ongoing maintenance and periodic reviews of assigned systems and applications
Proactively identify problems and opportunities, developing comprehensive solutions
Lead the Fiserv Committee’s evaluation, coordination, and release note change management processes
Ensure business impacts are identified, understood, and managed through structured change management
Meet with stakeholders across departments to understand business needs
Translate business requirements into clear, actionable technical specifications
Lead the design, development, and implementation of new business processes, software, or hardware solutions
Administer technical and business process changes to test and production systems, ensuring proper change management documentation is created and adherence to approval gates occurs
Conduct or coordinate user acceptance, performance, stress, regression, and integration testing
Oversee all pre-implementation activities, including: Creating conversion scripts and test cases, Updating workflows, Modifying and running reports, Evaluating new processes for adverse impacts, Support business line personnel in updating operational procedures and developing training to boost productivity and reduce risk
Troubleshoot system issues and provide end-user support
Supports IT Techs by responding to inquiries; provide daily operations and system support to personnel
Deliver daily operational assistance and guidance to bank personnel
Support internal and external audit reviews and risk assessments
Recommend and initiate corrective actions to management
Ensure compliance with bank policies, procedures, and all applicable state and federal regulations, including Bank Secrecy Act (BSA) responsibilities
Qualification
Required
Bachelor's degree in Computer Science, Business Information Systems, Information Technology or a related field
5+ years of experience working with Fiserv Premier or equivalent core banking platform
5+ years of experience in loan and deposit business systems and compliance
Preferred
Advanced knowledge of the Mortgage, Commercial and Consumer lending business generally demonstrated by 7+ years working with Mortgage, Commercial, or Consumer lending operations team, or in a related Compliance role
Report writing and data analytics experience preferred
Project management experience preferred
Successful process automation experience preferred
Knowledge of compliance relating to consumer, mortgage, and commercial lending
Knowledge of loan documentation for consumer, mortgage, and commercial loans
Benefits
Health, Vision & Dental Plans
Health Savings Account (HSA) with CCF Contributions
Employer Paid Life Insurance and Long Term Disability Plans
Voluntary Life Insurance and Short Term Disability Plans
Accident, Critical Illness, and Hospital Indemnity Plans
Benefits Care Advocate
Flexible Spending Account
Health Reimbursement Arrangement (HRA)
401K Retirement Plan and Company Match
Paid Time Off and Paid Holidays
Time Off for Bereavement Leave, Parental Leave, and Voting
Paid Time Off Donation
Paid Time Off Cash Out
Company-Wide Wellness Program
Employee Assistance Program (EAP)
Colleague Referral Program
Education Reimbursement Program
Career Planning
Remote Work Arrangements
Colleague Pricing on Secondary Market Mortgage Loans
Colleague Beyond Save & Spend Accounts Perks
Discount Program
Company
CCFBank
Established in 1938, Citizens Community Federal (CCFBank®) is a bank based in Eau Claire, Wisconsin.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$80M2020-09-10Post Ipo Debt· $15M
2018-07-03Post Ipo Equity· $65M
2004-04-02IPO
Leadership Team
Claire Urness, PHR
Human Resources Business Partner
Leah Motschenbacher
Chief Credit Officer
Recent News
2025-10-30
2025-10-27
Citizens Community Bancorp, Inc.
2025-10-27
Company data provided by crunchbase