AAA National · 1 week ago
Business Product Manager (Hybrid)
Lake Mary, Florida, United States
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $116K/yr
7+ years expAAA National is seeking a Business Product Manager to partner with the Roadside Assistance Program (RAP) in defining technology roadmaps and overseeing enterprise application lifecycle management. The role involves collaboration with cross-functional teams, monitoring product performance, and driving change management to align IT initiatives with business objectives.
Consumer Services
Responsibilities
Defines the RAP technology roadmap, goals, funding, and operating model in collaboration with the Director of RAP and Digital Technology
Conducts market research, user interviews, and competitive analysis to inform product decisions and prioritize features based on business value, customer impact, and technical feasibility
Collaborates with cross-functional teams and leads internal and vendor groups to deliver high-impact solutions, ensuring clear objectives, deliverables, and acceptance criteria
Monitors product performance using KPIs and analytics, and manages projects from concept through deployment with appropriate leadership, governance, and resources
Engages RAP leaders, AAA Clubs, vendors, and the Call Center and Technology Systems business to drive change management and enhance stakeholder communication throughout the product lifecycle
Influences senior leadership and partners to make strategic decisions, elevates risks and issues, and serves as Product Manager within a Scaled Agile Framework (SAFe) Agile Release Train
Leads the integration and scaling of Salesforce-based solutions across RAP business units, and ensures IT infrastructure and application support operate effectively with a focus on reliability and continuous improvement
Maintains detailed knowledge of market, consumer, technological, and industry trends, and adjusts plans based on environmental developments
Qualification
Required
Bachelor's degree in business administration, marketing, or computer science required, or equivalent combination of education and experience
Seven (7) or more years' experience in large, complex application implementations, product management, product planning, or equivalent experience related to product and software development cycles and engineering
Experience in Agile and SAFe environments, implementing and scaling Salesforce technologies
Uses time effectively; anticipates obstacles, adjusts priorities as needs change, and keeps others informed of progress
Strong leadership skills, capable of leading by influence, and able to achieve desired goals and objectives while maintaining the respect and support of the organization
Ability to articulate a compelling, credible business case for information technology initiatives
Proven experience in project leadership, communications at different levels (business and IT audiences), conflict resolution, planning, organization, and management
Strong working knowledge of complex technical implementations and translations for end-user understanding
Ability to define and design product solutions tailored to business and technical requirements
Strong understanding of product discovery, MVP development, and go-to-market strategies
Preferred
PROSCI Change Management Certification
Benefits
Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model
Company
AAA National
Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marshall Doney
President & CEO
Jason Hosaflook
Vice President & CFO
Company data provided by crunchbase